Seller Customer Support

DigiExpo · Mumbai

वेतनवेतन नहीं लिखा

कहाँMumbaiMaharashtra

प्रकारFull time

Posted5 Nov6 दिन पहले, SimplyHired से

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Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं64 लिखे हैं

MarathiContent quality assurance reviewOrder fulfilment coordinationVLOOKUP functionAfter-sales product trainingCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceGoogle SheetsCustomer relationship buildingClient onboardingEmail communicationVendor onboardingCustomer returns handlingBasic service issue troubleshootingSupport ticket trackingAccount troubleshootingCoachingClient enquiry handlingB.ComKPI reportingInternal team coordination for query resolutionEnglishBack office processingClient data maintenance in CRMLocal languageE-CommerceTechnical support user trainingHandling dissatisfied clientsMonitoring partnership performanceExcel pivot tablesVendor performance evaluationRecords managementCustomer request processingClient servicesVendor relationship managementGujaratiCustomer service report generationAccount management conversationsLogistics order managementCRM system proficiencyBilling issue enquiriesMicrosoft Excel advanced functionsProductivity softwareOrder issue resolutionData accuracy checksProviding product informationHindiClient communication skillsOnboarding sessionsAccount managementInternal team coordination for issue resolutionClient educationE-commerce organisation experienceContent reviewPerformance measurementAfter-sales follow-upKPI analysisSpreadsheet lookup functionsProgress trackingData analysis softwareClient interaction via phone callsCustomer data entry

इस job के बारे में

Role summary. You help sellers and brands succeed on ShopCubi. You guide them from registration to their first sale, solve their day-to-day issues, and keep their listings, orders, and payouts running smoothly.

Key responsibilities

Onboard new sellers: KYC, GST and bank verification, store setup, and signing of the Marketplace Seller Agreement.

Train sellers on the seller dashboard: product listing, pricing, inventory, order processing, and shipping.

Support catalog uploads; check listings for correct images, descriptions, categories, and pricing.

Help sellers choose and use shipping modes (self-ship or ShopCubi fulfillment via Shiprocket); resolve pickup and label issues.

Answer queries on commissions, settlements, payout cycles, and invoices; coordinate with Finance on disputes.

Act on buyer complaints raised by Buyer Support: wrong item, damage, delays, and return handling.

Monitor seller performance (order cancellations, late dispatch, ratings) and coach under-performing sellers.

Communicate policy updates, sale events, and promotions to sellers via WhatsApp, email, and calls.

Maintain seller records and tickets in the CRM; share weekly seller-health reports.

Requirements

Graduate: A degree in commerce or business is a plus.

2–4 years in seller support, vendor management, or account management at a marketplace (Amazon, Flipkart, Meesho, Myntra, or similar) or e-commerce aggregator.

Working knowledge of GST, invoicing, and marketplace commission models.

Fluent English and Hindi; Marathi or Gujarati is a plus, given Mumbai's seller base.

Strong in Excel/Google Sheets (bulk catalog files, VLOOKUP, pivots).

Patient trainer and clear communicator with small business owners. Performance measures (KPIs)

Number of sellers onboarded and made live

Time from registration to first live listing

Seller ticket resolution time and seller satisfaction

Seller cancellation and late-dispatch rates

What we offer

Fixed monthly salary plus incentives linked to seller onboarding and activation

Direct exposure to brand partnerships and marketplace operations

Work Location: In person

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