Sales Team Leader

Job Responsibilities

Supervise and manage the daily activities of the sales team and ensure smooth workflow.

Allocate customer enquiries and leads among sales executives and monitor proper handling.

Ensure timely responses and consistent follow-ups for all incoming enquiries.

Monitor daily calls, connected calls, WhatsApp follow-ups, quotations shared, and booking confirmations.

Track individual sales performance and ensure achievement of assigned daily, weekly, and monthly targets.

Guide and motivate sales executives to improve their sales skills, customer handling, and booking conversion rates.

Review pending enquiries and ensure no potential customer is neglected or missed.

Assist sales executives in handling difficult customers, negotiations, and high-value enquiries.

Conduct regular team meetings and discuss sales performance, challenges, and improvement strategies.

Ensure all customer enquiries and follow-up activities are properly updated in the company's Google Sheets or CRM system.

Identify underperforming employees and provide necessary guidance and support to improve their performance.

Coordinate with the marketing team to ensure effective utilisation of leads generated through advertisements and other channels.

Coordinate with ticketing, visa, accounts, and operations teams to ensure smooth booking and customer service.

Ensure the sales team follows company policies, pricing guidelines, communication standards, and reporting procedures.

Monitor team attendance, punctuality, office discipline, and daily reporting compliance.

Prepare and submit daily, weekly, and monthly sales performance reports to the management.

Identify opportunities to improve sales processes, customer satisfaction, and overall team productivity.

Perform other sales-related and team management responsibilities assigned by management.

Key Requirements

Minimum 1–2 years of experience in sales or team management, preferably in the travel and tourism industry.

Previous experience handling or supervising a sales team is preferred.

Strong communication, leadership, and interpersonal skills.

Good knowledge of domestic and international tour packages.

Ability to handle customer enquiries, negotiations, and sales conversions.

Target-oriented with strong follow-up and monitoring skills.

Good knowledge of Google Sheets, MS Excel, and CRM systems.

Ability to motivate and manage a team effectively.

Key Objective

To ensure the sales team operates efficiently, handles every customer enquiry professionally, maintains consistent follow-ups, achieves assigned sales targets, and contributes to the overall revenue growth of Dream Hunters Holidays.

Pay

₹25,000.00 - ₹35,000.00 per month

Application Question(s)

Have you previously worked as a Team Leader or Sales Supervisor?

How many sales executives have you managed?

What was the monthly sales target of your previous team?

What was your team's average monthly achievement?

Have you worked in the travel and tourism industry?

Experience

sales

1 year (Required)

Work Location

In person