Personal Banker-Inbound_BRANCH BANKING_0466_4575_1026599

JD

Personal Banker – Inbound (Branch Banking Service)

Role Purpose

The Personal Banker - Inbound is responsible for managing branch-based customer servicing, transaction processing, and cross-selling of banking products while ensuring operational excellence, compliance, and a superior customer experience.

Key Responsibilities

Customer Service

Act as the first point of contact for walk-in customers.

Handle customer queries related to accounts, deposits, payments, and banking services.

Deliver a seamless and high-quality customer experience.

Transaction Processing

Process cash and non-cash transactions accurately.

Handle

Cash deposits and withdrawals

Demand Drafts (DD)

Cheque transactions

Account servicing requests

Ensure adherence to operational processes and turnaround times (TAT).

Sales & Cross-Selling

Identify customer needs and recommend suitable banking solutions.

Cross-sell

Savings Accounts

Fixed Deposits

Insurance Products

Debit and Credit Cards

Other Retail Banking Products

Operations & Compliance

Ensure compliance with bank policies and regulatory requirements.

Maintain transaction records and documentation.

Follow KYC, AML, and operational guidelines.

Required Skills

Customer Service Orientation

Banking Operations Knowledge

Cash Handling Experience

Sales & Cross-Selling Ability

Relationship Management

Strong Communication Skills

Attention to Detail

Problem-Solving Skills

Ideal Candidate Profile

Experience in branch banking, customer service, teller operations, or retail banking sales.

Strong understanding of banking operations and customer servicing.

Ability to balance operational responsibilities with sales and cross-selling targets.

Good interpersonal and stakeholder management skills.

Role

Personal Banker - Inbound (Branch Banking Service)

Function

Branch Banking / Customer Service / Operations & Sales

Experience Level

0 to 5 Years (preferred in Banking/Financial Services)