Telesales Executive

Job Description # Responsible for making outbound calls and regular follow up on leads assigned. # Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. # Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters # Explaining the product features in detail and how to use the packages. # Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. # Address all the issues / grievances of customers and provide the right customer experience. # Capture the insights from customer interactions and share it with the internal team. # Strictly adhere to the process requirements­­­ Skills: Functional # Business Knowledge Process Knowledge # Product Knowledge # Customer Orientation # Language skills English / Regional language # Telemarketing / Selling Skills # Basic computer skills MS Excel, Word Behavioral # Values Integrity / Honesty / Respect # Communication Oral & Written skills / Listening # Executive Presence # Business / Telephone Etiquette # Influencing Skills # Empathy # Self-driven / Initiative # Ability to manage stress # Willingness to learn