Admission Counsellor

Key responsibilities Handle incoming student enquiries through phone calls, WhatsApp and direct visits. Make outbound calls to students who enquire about courses. Understand students' educational backgrounds, career goals and learning requirements. Explain course details, curriculum, duration, fees and internship opportunities. Recommend suitable courses based on students' interests and career objectives. Follow up with interested students regularly and convert enquiries into admissions. Handle student questions, objections and concerns professionally. Schedule counselling sessions, demo classes and institute visits. Maintain enquiry records, call status and follow-up details in CRM or Google Sheets. Required skills Excellent verbal communication and interpersonal skills. Good listening and understanding abilities. Ability to explain technical courses in simple language. Confidence in handling incoming and outgoing calls. Persuasion, negotiation and convincing skills. Good follow-up and relationship-building skills. Basic computer knowledge, WhatsApp and MS Office/Google Sheets. Positive attitude, patience and willingness to learn. Preferred qualities Friendly and approachable personality. Active listener who understands student requirements. Target-oriented and result-driven. Ability to handle multiple enquiries simultaneously. Professional behaviour and a student-focused approach.