Fashion Consultant

Location

India On-site Department: Sales / Customer ExperienceReporting To: Store Manager

Job Summary

We are looking for a customer-focused Fashion Consultant to support retail sales for our e-commerce fashion platform. The role involves assisting customers with product selection, styling advice, and purchase decisions through online channels while ensuring an excellent shopping experience and driving sales conversions.

Key Responsibilities

Customer Styling & Sales Support

Provide personalized fashion and styling advice to customers via chat, call, WhatsApp, or video consultations.

Assist customers in selecting apparel, accessories, and sizes based on preferences, trends, and occasions.

Cross-sell and upsell products to increase average order value.

Offline Retail Sales

Handle customer queries related to products, pricing, availability, and promotions.

Guide customers through the online purchase journey to improve conversion rates.

Achieve individual and team sales targets.

Product Knowledge & Trend Awareness

Maintain in-depth knowledge of current fashion trends, collections, fabrics, and fits.

Stay updated on seasonal launches, offers, and brand guidelines.

Provide feedback to internal teams on customer preferences and popular styles.

Customer Experience & Relationship Management

Build long-term customer relationships to encourage repeat purchases.

Handle customer concerns professionally and ensure timely resolution.

Maintain records of customer interactions and preferences in CRM tools.

Coordination & Support

Coordinate with operations, logistics, and support teams to ensure smooth order fulfillment.

Assist in product styling inputs for campaigns, photoshoots, or social media (if required).

Qualifications & Experience

Education

Diploma / Degree in Fashion Design, Styling, Retail Management, or a related field (preferred)

Experience

0–3 years of experience in fashion retail sales, styling, or customer consulting

Experience in e-commerce, online sales, or omnichannel retail is an advantage

Key Skills & Competencies

Strong fashion sense and understanding of Indian & global fashion trends

Excellent communication and customer engagement skills

Sales-oriented mindset with ability to meet targets

Basic computer skills and comfort with CRM/chat tools

Ability to work in a fast-paced, customer-focused environment

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Paid time off

Provident Fund

Experience

Retail sales

1 year (Preferred)

Work Location

In person