Front Office Associate

Salary Range - Rs.15,000 to 18,000

Job Summary

The Front office Associate is responsible for delivering exceptional guest service experiences from check-in to check-out, handling guest inquiries, and ensuring smooth front office operations while maintaining the hotel’s service standards.

Key Responsibilities

Greet and welcome guests promptly with warmth and professionalism.

Perform guest check-ins and check-outs efficiently, following standard procedures.

Manage reservations, room assignments, and guest requests accurately using the property management system (PMS).

Handle guest inquiries, concerns, and complaints in a courteous and effective manner.

Process payments and maintain accurate cash and credit transactions.

Maintain updated records of bookings, cancellations, and no-shows.

Coordinate with housekeeping and other departments for room readiness and guest needs.

Provide guests with hotel information, services, and local attractions.

Uphold the highest standard of security, confidentiality, and guest privacy.

Ensure the front desk area is tidy, organized, and presentable at all times.

Qualifications & Skills

High school diploma or equivalent; a degree in Hospitality Management is a plus.

Previous experience in a hotel front office or customer service role preferred.

Proficiency in using hotel management software/PMS .

Excellent verbal and written communication skills.

Strong interpersonal skills with a guest-first attitude.

Ability to multitask and remain calm under pressure.

Flexible to work shifts, weekends, and holidays.

Growth Path

Front Desk Associate → Front Office Supervisor → Duty Manager → Front Office Manager

Why Join TGI Hotels & Resorts?

Opportunity to grow in a reputed hotel group

Dynamic and people-driven work culture

Attractive incentives & performance rewards

Exposure to independent unit leadership

Apply Now

Send your updated resume to

fom.lefoliage@tgihotels.com

Only shortlisted candidates will be contacted.

Job Types

Full-time, Fresher

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Food provided

Paid time off

Provident Fund

Language

Hindi (Preferred)

English (Preferred)

Work Location

In person