Field Service Technician (Home Appliances)

Job Title: Field Service Technician / Customer Support Engineer Industry: Home Appliances / Consumer Durables Location: Ambattur, Chennai (Handling customer service calls across Ambattur & surrounding zones) Experience: 0 – 2 Years (Freshers & Experienced Candidates) Salary: Up to ₹30,000 CTC Max per month (Commensurate with experience & skill level) Employment Type: Full-time, Permanent Mandatory Assets: Two-Wheeler + Valid Two-Wheeler Driving License + Smartphone with WhatsApp Company Provided: Official Company SIM card + Fuel/Travel allowances per policy Role OverviewWe are looking for an energetic and technically skilled Field Service Technician based in Ambattur, Chennai. The role involves visiting customer residences/sites, diagnosing operational issues in household appliances, performing component-level repairs, preventive servicing, and delivering a positive customer service experience. Key ResponsibilitiesAttend scheduled customer service, installation, and breakdown calls across Ambattur and nearby areas in Chennai. Inspect, troubleshoot, repair, and service consumer home appliances (e.g., washing machines, refrigerators, microwave ovens, air conditioners, water purifiers, mixer grinders). Diagnose mechanical and electrical faults, replace defective spare parts, and verify proper equipment operation before handover. Coordinate daily job orders, location routing, and customer communication via smartphone/WhatsApp. Explain appliance usage, maintenance tips, and warranty guidelines clearly to customers. Collect customer sign-offs, service feedback, and report daily call closures accurately. Maintain care of service toolkits, diagnostic meters, and allocated spare parts inventory. Candidate Requirements Education: ITI / Diploma in Electrical, Electronics, Mechanical, RAC (Refrigeration & Air Conditioning), or 12th Pass with technical field service experience. Experience: 0 to 2 years in field servicing, installation, or maintenance of home appliances/consumer durables. Freshers with practical technical training are encouraged to apply. Vehicle & License: Mandatory two-wheeler (bike/scooter) and valid permanent Driving License. Smartphone: Personal Android/iOS smartphone compatible with WhatsApp for daily ticket updates and location sharing. Languages: Good working knowledge of Tamil; basic conversational English or Hindi is an added advantage. Availability: Immediate joiners preferred. Compensation & Benefits Salary: Up to ₹30,000 CTC per month Company SIM card provided for official communications Travel/fuel reimbursement as per field visit logs Technical training, spare part support, and performance-based incentives