International Voice Process Agent

Job Description – International Voice Process (Customer Support) Position : International Voice Process Executive Job Summary : We are looking for enthusiastic and customer-focused candidates to handle inbound and/or outbound calls for international clients. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a high level of customer satisfaction. Key Responsibilities: -Handle inbound and/or outbound customer calls professionally. -Resolve customer queries and complaints efficiently. -Provide accurate information about products and services. -Maintain clear and professional communication. -Meet quality, productivity, and customer satisfaction targets. -Update customer records and document interactions in the system. -Follow company policies and client guidelines. Requirements: Excellent verbal communication skills in English. Strong listening and problem-solving abilities. Basic computer knowledge and typing skills. Ability to work in rotational shifts, including night shifts. Freshers and experienced candidates are welcome (depending on company requirements). Preferred Skills: Customer service orientation. Good interpersonal skills. Ability to work under pressure. Positive attitude and willingness to learn. Salary : As per company standards (with incentives, where applicable). Work Location : On-site / Work from Office.