Operations Executive

Vplak India Pvt ltd. · Gurugram

वेतन₹18,000–25,000महीना, जैसा लिखा है

कहाँGurugramHaryana

प्रकारFull time

Posted10 Novकल, SimplyHired से

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दिन का काम

जो skills माँगे हैं59 लिखे हैं

Order fulfilment coordinationVendor relationship buildingStaff performance monitoringBudget oversightStaff supervisionSourcingManagerial strategic planningServices procurementCustomer relationship buildingExecutive communicationEmail communicationInbound customer enquiry call handlingPhone communicationTeam leadershipExpense managementOperations coordinationDelivery schedulingFacilities managementCoachingCommercial terms negotiationMentoring junior staffClient enquiry handlingShipment tracking for distribution operationsInbound voiceOperating budget preparationResearchCapital expenditure planningOrder shippingDispatchingTeam developmentUnexpected events in logisticsTransportation managementVendor performance evaluationAchieving service-level targetsSLA adherenceFinancial operations managementFreight shipment trackingDecision makingClient servicesStaff trainingCustomer relationship managementMentoringVendor relationship managementService level managementVendor negotiationBilling issue enquiriesOrder issue resolutionCourier and postal service assistanceOPEX controlClient communication skillsBudget trackingInternal communicationCommunication skillsClient liaisonTeam coordinationVendor performance monitoringOrganisational budget managementService level agreement managementClient interaction via phone calls

इस job के बारे में

Key Responsibilities

Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.

Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.

Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.

Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).

Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly.

Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.

Budget Management: Create and manage the organization’s fiscal operating and capital budget while monitoring expenses.

Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.

Requirements

Proven experience in vendor management with strong selling, negotiation, and convincing skills.

Excellent communication skills for effective customer interaction.

Strong leadership abilities with experience in team handling.

Detail-oriented approach to order management with a commitment to error-free output.

Ability to build relationships with courier services and manage multiple tasks efficiently.

Quick decision-making skills based on operational requirements.

Why Join Us?

Competitive Salary: Earn between ₹16,000 - ₹20,000 per month based on your experience.
Performance Bonuses: Enjoy additional incentives including quarterly and yearly bonuses for outstanding performance.
Dynamic Work Environment: Be part of a collaborative team that values innovation and efficiency.
Career Growth Opportunities: We are committed to your professional development and offer pathways for advancement within the organization.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person

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