Customer Care Senior Associate

Review and process basic customer transactions

Investigate and resolve data or account discrepancies

Input, edit and maintain customer account information

Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request

Serve as a liaison between company client, end customers and various other stakeholders

Demonstrate good interpersonal and customer relationship skills

Document all activities and actions required to successfully resolve customer issues

Always provide efficient and courteous service to customers

Apply in-depth knowledge of systems and operations in support of assigned customer group

Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy and confidentiality