Customer Relationship Executive

Green Media Network Pvt Ltd · Noida

वेतन₹8,000–20,000महीना, जैसा लिखा है

कहाँNoidaUttar Pradesh

प्रकारFull time

Posted10 Novकल, SimplyHired से

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जो skills माँगे हैं56 लिखे हैं

Live chatCustomer feedback collectionPromotional pitchingCustomer records maintenanceLead generation from existing customersRecord-keepingCustomer complaint handlingAdd-on service promotionInbound salesAfter-sales serviceOutbound lead nurturingCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCustomer complaint follow-up verificationPhone communicationCall loggingCustomer appointment bookingClient detail updatesLead list managementClient enquiry handlingInbound voiceOpportunity managementEscalation managementInternal team coordination for query resolutionOutbound telemarketingClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionLead conversionHandling dissatisfied clientsSales presentationsClient feedback collectionLead management systemsLead nurturingClient servicesPhone canvassingSales management systems proficiencyProspectingCRM system proficiencyAppointment schedulingProviding product informationClient communication skillsTelemarketingAfter-call work proceduresInternal team coordination for issue resolutionComplaint resolution call handlingClient educationSales follow-upClient liaisonAfter-sales follow-upCustomer acquisitionSales appointment settingClient interaction via phone callsCustomer data entry

इस job के बारे में

Role Summary: The Customer Relationship Executive acts as the main point of contact for parents and guardians interested in modeling, acting, and commercial opportunities for their children. You will handle incoming leads, explain studio services, and ensure a welcoming, transparent experience from initial inquiry to final photoshoot.

Key Responsibilities

Customer Inquiry Handling. Answer incoming calls, emails, and chat messages promptly to address product or service questions.

Service Pitching and Conversion. Explain portfolio packages, training programs, and production matching workflows clearly to convert qualified leads into signed talent.

Lead Management and Follow-ups. Contact prospective clients, schedule appointments or demos, and update lead statuses in the CRM system.

Issue Resolution. Investigate customer complaints, coordinate with internal teams for fixes, and ensure timely closure.

Client Retention and Feedback. Conduct post-service follow-up calls to gather satisfaction feedback and identify upselling opportunities.

Data and Reporting. Maintain accurate records of customer interactions, call logs, and daily performance metrics.

Parent Counseling and Lead Handling. Respond to incoming calls, WhatsApp messages, and website applications from parents inquiring about casting calls and talent management.

Pay: ₹8,000.00 - ₹20,000.00 per month
Work Location: In person

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