Senior Associate Band A2 Inbound- Voice Customer Service

Job Description: Evaluate available documents & proofs to determine who to pursuer . Issue demands to TPC, follow up on demands over call & emails, send to collections if adverse is uninsured.

Responsibilities

Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party

Evaluate facts and evidence, liability, amount of damage and other factors

Communicate subrogation needs and investigation strategies to frontline adjusters

Collect and upload supporting documentation for subrogation

Use judgment skills to review the available documents for subrogation

Ensure all required evidence & documents are available

Identify and upload supporting documentation before moving the case to next strategy

Issue demand notices in accordance to client requirements and state specific regulations

Make initial contact with responsible parties or their insurance companies to obtain contact information and payment status

Provide detailed updates on claim status through emails , letters & calls

Submit files to Arbitration if required based on damage analysis

Refer case to outside collection agencies and attorneys when necessary Negotiate and settle subrogation claims with attorney�s, adverse carriers, or at fault parties

Qualifications

Graduate in any stream from a Reputed University 18-24 months experience in voice process Preffered P&C experience