Area Sales Executive

Job Description – Sales Executive

Company

Xpress International Services Private Limited

Department

Sales & Business Development

Job Title

Sales Executive

Location

Kochi, Kerala

Employment Type

Full-Time

Experience

0–3 Years

Job Overview

We are looking for enthusiastic, target-driven, and results-oriented Sales Executives to join our growing team.

The ideal candidate will be responsible for engaging with potential customers, understanding their requirements, converting leads into successful sales, and maintaining strong customer relationships.

The role involves handling inbound and outbound sales enquiries, following up with prospective customers, achieving monthly revenue targets, and contributing to business growth across international markets, including Ireland, the UK, Australia, and Canada.

Key Responsibilities1. Lead Management & Sales Conversion

Handle inbound and outbound sales enquiries through phone calls, emails, WhatsApp, and other communication channels.

Engage with prospective customers, understand their requirements, and recommend suitable products or services.

Convert qualified leads into paying customers through effective communication and follow-ups.

Maintain consistent follow-ups with potential customers to maximise conversion opportunities.

Identify upselling and cross-selling opportunities.

Sales Target Achievement

Achieve daily, weekly, and monthly sales and revenue targets.

Maintain a healthy sales pipeline and actively work towards improving conversion rates.

Take ownership of assigned leads and ensure timely follow-ups.

Identify potential challenges in the sales process and suggest improvements.

Contribute to overall team sales performance and business growth.

Customer Relationship Management

Build and maintain professional relationships with prospective and existing customers.

Provide accurate information about products, services, pricing, and available offers.

Address customer enquiries and objections professionally.

Coordinate with the operations and customer support teams to ensure a smooth customer experience.

Maintain high standards of customer satisfaction throughout the sales process.

CRM & Sales Reporting

Maintain accurate and up-to-date lead information in the company's CRM system.

Record customer interactions, follow-up activities, and sales outcomes.

Prepare daily sales activity reports and provide regular performance updates.

Track lead status, conversion rates, and sales pipeline progress.

Ensure no assigned leads are left unattended.

Market Awareness & Team Collaboration

Stay updated on company products, services, pricing, and promotional campaigns.

Collaborate with marketing teams to improve lead quality and conversion performance.

Share customer feedback and market insights with management.

Participate in sales training, team meetings, and performance reviews.

Required Skills & Qualifications

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

0–3 years of experience in sales, telesales, business development, or customer engagement.

Freshers with excellent communication skills and a strong interest in sales are encouraged to apply.

Excellent verbal and written English communication skills.

Strong negotiation, persuasion, and objection-handling abilities.

Confidence in handling international customers over phone calls.

Basic understanding of CRM software and Microsoft Office or Google Workspace.

Ability to work in a fast-paced, target-driven environment.

Strong organisational and time-management skills.

Positive attitude, self-motivation, and willingness to learn.

Preferred Qualifications

Experience in international sales, particularly Ireland, the UK, Australia, or Canada.

Previous experience in B2C sales, telesales, inside sales, or educational course sales.

Familiarity with CRM platforms such as Freshsales, HubSpot, or Salesforce.

Experience selling healthcare training, professional education, recruitment, or technology-related services.

Ability to manage high volumes of customer enquiries and follow-ups.

Key Performance Indicators (KPIs)

Performance will be evaluated based on

Sales Revenue

Achievement of assigned weekly and monthly revenue targets.

Lead Conversion Rate

Percentage of assigned leads successfully converted into paying customers.

Sales Activity

Number of meaningful customer calls, conversations, and follow-ups completed.

Lead Response Time

Speed and consistency in responding to new customer enquiries.

CRM Compliance

Accuracy and completeness of customer records and sales activities.

Pipeline Management

Effective follow-up and progression of leads through the sales funnel.

Customer Experience

Professional communication and customer satisfaction throughout the sales journey.

What We Offer

Competitive salary with performance-based incentives.

Opportunity to work with international customers and markets.

Structured sales training and professional development.

Career growth opportunities within sales and business development.

Collaborative and performance-driven working environment.

Exposure to multiple international brands and industries.

About the Company

Xpress International Services Private Limited supports international businesses operating across healthcare, recruitment, education, and technology sectors.

Our teams focus on delivering customer-centric solutions, innovative services, and exceptional experiences across global markets.

Pay

₹27,000.00 - ₹35,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person