Customer Service Agent, Global Emails

Position

Customer Experience Agent, Global Emails

Department

Customer Experience

Location

Bangalore.

Fresh Graduates and Career Come-backs are eligible to apply

Excellent written and spoken English

Experience is Sales is good to have.

Good to have some experience handling UK & US customers

This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.71 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

First point of contact for our professionals & customers

Be a product expert, assisting new and existing professionals with any queries that they may have

Responding to emails from our professionals and resolving their queries promptly.

Replying to emails using the Zendesk ticketing system

Ability to handle unresolved questions from customers

To ensure satisfactory resolution of various issues

Ensuring high service delivery & customer satisfaction levels

Strong in spoken & written English, with a clear and confident communication style

Problem-solving skills

Good knowledge about using a laptop/computer with above-average typing skills.

Exceptional attention to detail

Experience in an International process

Experience in handling both calls and emails

Driven & motivated with a great work ethic

An eagerness to learn and progress within the company

Self-starter

Perks and Benefits

Healthcare Insurance

33+ paid days off per year

Individual Learning Budget

Corporate Gym Pass

Monthly office lunch

Fully stocked snack corner

Quarterly Team Socials

Two way cab facility (for Night Shifts)

Document(s) To Carry - Résumé

Pay

₹370,000.00 - ₹371,000.00 per year

Benefits

Commuter assistance

Health insurance

Provident Fund

Work Location

In person