Service Desk Service Delivery Manager

Mpower Plus · Bangalore

Senior

वेतन₹20L–40Lसाल, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted5 Nov8 दिन पहले, SimplyHired से

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जो skills माँगे हैं39 लिखे हैं

Vendor relationship buildingKnowledge managementStaff supervisionCustomer relationship buildingIT organisation experienceData analysis reportingAutomationBMC RemedyCrisis managementTeam leadershipIT service managementProcess improvementTicketing softwareIT-enabled services organisation experienceMetrics reportingClient relationship developmentOperationsDigital transformationChange managementProfit & lossFinancial operations managementClient servicesService delivery statistics reportingCustomer relationship managementVendor relationship managementHelp desk systemsServiceNowVendor contract managementManagement reportingProblem managementOperational excellence initiativesImplementation of strategic initiativesCustomer service managementAI-driven automationWorkforce managementIncident management responsibilitiesContract administrationOperational performance reportingSenior leadership

इस job के बारे में

Job Description: Service Desk Service Delivery Manager (Senior Leadership)
Job Title: Service Desk Service Delivery Manager
Experience: 20+ Years
Job Location: Chennai/Bangalore
Team Size Managed: 500+ FTEs
Location: Open / Global Delivery Model
Reports To: Account Delivery Director / Operations Director

Experience Requirements

20+ years of IT Services experience.

Minimum 10+ years managing large-scale Service Desk or End User Services operations.

Proven experience managing 500+ FTEs in a global delivery environment.

Experience managing multi-million-dollar managed services contracts.

Strong experience working with global clients across North America, EMEA, and APAC.

Demonstrated success in service transformation, automation, and operational excellence initiatives.

Technical & Functional Skills

ITIL Service Management

Service Desk Operations

ITSM Tools (ServiceNow, Remedy, BMC)

Workforce Management

Service Delivery Governance

Major Incident Management

Problem Management

Customer Success & Relationship Management

Service Reporting & Analytics

Financial Management & P&L Ownership

AI & Automation Technologies

Digital Workplace Services

Knowledge Management

Vendor & Partner Management

Transition & Transformation Management

Pay: ₹2,000,000.00 - ₹4,000,000.00 per year

Benefits

Flexible schedule

Health insurance

Life insurance

Provident Fund

Work Location: In person

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