Process Expert - Marcom, Sales and Delivery Services

Hello go-getter

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by

We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.

Processing sales orders in the system based on the input from customers and documents.

Reporting & Allocation task.

Responding to clarification for the cases performed.

Ensuring the delivery dates are aligned as per the process.

Cooperation with suppliers, shipping companies and customs agencies.

Monitoring delivery timetables.

Actively proposing process optimizations.

Act as a stakeholder/Siemens representative when communicating with customers.

Contacts with customers via email/phone.

Efficient training of team members including new joiners.

Supporting Logistics Specialists in Exceptions Handling Process.

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End-to-end process – from order till invoice.

Your success is grounded in

A university degree.

Around 5+ years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).

Knowledge of ERP software (preferably SAP) and/or educational background in logistics.

Ability to work in a team.

Good communication and customer service skills.

Open-mindedness and constructive attitude to performed tasks.

Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.