Customer Service Representative

Location

Delhi NCR

Reporting To

Mumbai Head Office

Work Arrangement

Work from Home (Initially)

Experience

Minimum 3 years; preferably 4–5 years

Job Purpose

To establish and strengthen the company's presence in Delhi by maintaining close and regular relationships with existing and prospective customers, particularly Air India and its subsidiaries, IndiGo and other aviation industry customers.

The incumbent will act as the company's local representative, ensuring effective customer engagement, coordination of local operations, identification of new business opportunities and development of a strong customer network.

Key Roles & Responsibilities

A. Customer Relationship Management

Maintain regular personal contact and meetings with existing and prospective customers.

Establish a strong and visible company presence with Air India, its subsidiaries, IndiGo and other potential customers.

Develop professional relationships with key personnel across the lower and middle levels of customer supply chain and procurement functions.

Maintain regular engagement to understand customer requirements and ensure customer satisfaction.

B. Business Development

Identify opportunities to increase business and secure additional units from customers currently being diverted to other MRO service providers.

Explore new business opportunities and strengthen existing customer relationships.

Identify potential areas where the company can expand its service offerings.

Follow up on customer requirements, enquiries and business opportunities.

C. Local Operations & Coordination

Coordinate all local deliveries, collections and pickups.

Ensure smooth coordination between customers and the Mumbai Head Office.

Facilitate local operational requirements and ensure timely communication.

D. Market Intelligence & Business Insights

Gather market intelligence regarding customer requirements, upcoming projects and potential development opportunities.

Identify business trends, competitor activities and opportunities being explored by customers.

Regularly communicate relevant market intelligence and business updates to the Mumbai Head Office.

E. Customer Engagement & Public Relations

Plan and coordinate customer engagement initiatives on festivals and other important occasions.

Maintain strong professional relationships with key customer representatives.

Represent the company professionally during customer visits and business interactions.

F. Government & Regulatory Liaison

Visit and coordinate with relevant government and regulatory authorities, including DGCA, BCAS, MoCA and other concerned agencies, as and when required.

G. Reporting & Communication

Submit a structured written daily report to the Mumbai Head Office covering customer visits, discussions, business leads, operational activities and market updates.

Maintain disciplined and consistent communication with the management.

Submit a daily report without exception, even when there are no activities or updates (Nil Report).

Candidate Profile & Essential Requirements

Minimum 3 years of relevant experience, preferably 4–5 years, in customer relationship management, aviation MRO, airline operations, aviation supply chain or business development.

Experience in handling airline customers, aviation vendors or MRO-related customer coordination will be an added advantage.

Excellent verbal and written communication skills.

Well-spoken, presentable, professionally groomed and confident in dealing with senior customer representatives.

Strong networking, interpersonal and relationship-building abilities.

Independent, proactive and capable of managing responsibilities without continuous supervision.

Willingness and flexibility to travel at short notice.

Good organisational, follow-up and reporting skills.

Work Location & Arrangement

The incumbent will initially operate from a work-from-home arrangement in Delhi.

The company may subsequently establish a local front office along with receipt and delivery storage facilities, depending on business requirements.

The incumbent will function as the company's local representative and coordinate closely with the Mumbai Head Office.

Reporting Structure

The position will report directly to the designated management representative at the Mumbai Head Office.

Daily written reporting and accountability for customer engagement, local coordination and business development activities will be mandatory.

Note: The position requires a highly independent and result-oriented individual who can establish the company's presence in Delhi and contribute towards strengthening customer relationships and generating additional business.

Pay

₹600,000.00 - ₹1,000,000.00 per year

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person