Client Support Executive

1 Hair Stop India · Mumbai

वेतन₹25,000–35,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted10 Nov3 दिन पहले, SimplyHired से

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जो skills माँगे हैं47 लिखे हैं

Live chatCustomer communicationCollaboration with salesSales reportingCustomer relationship buildingProduct recommendationCustomer retentionData analysis reportingCustomer needs analysisStakeholder collaborationCoordination with sales teamsSales analysisOperations coordinationWriting skillsSales performance reportingSales needs analysisClient enquiry handlingIn-person customer serviceCustomer feedback analysisEscalation managementCross-departmental liaisonEnglishMetrics reportingClient relationship developmentManagement information reporting for salesClient needs assessmentSalesSales performance monitoringMarket researchStakeholder coordinationSales growth strategyStrategic promotionsClient servicesCustomer relationship managementSales strategyMultidisciplinary collaborationOrder processingClient communication skillsEscalation handlingInternal team coordination for issue resolutionE-commerce organisation experienceCommunication skillsClient liaisonTeam coordinationCross-functional communicationOperational performance reportingQuota attainment

इस job के बारे में

Sales Consultant/ Sales executive

Should be responsible for below JD

Sales Team Participation: Work with the sales team to achieve and exceed targets.

In-Person Consultation: Assist customers in selecting the right products for their needs.
Customer Relationship Management: Build lasting relationships to enhance customer satisfaction and loyalty.
Sales Strategy Development: Collaborate with management to create effective sales strategies and promotional campaigns.
Performance Analysis & Reporting: Analyze sales data and customer feedback, preparing regular reports to identify improvement opportunities.
Customer Query Resolution: Address escalated customer queries and resolve issues promptly.
Market Research & Collaboration: Stay informed on market trends and work with cross-functional teams to foster business growth.

Qualifications

Proven experience in operations, preferably in the e-commerce or D2C sector.

Strong communication skills, both written and verbal.

Ability to manage multiple communication channels, organise information, and multitask.

Experience in coordinating with sales and production teams and handling order processing.

A strong work ethic and bandwidth for dealing with multiple tasks calmly.

Proactive, with strong problem-solving skills and the ability to work in a fast-paced environment.

Customer Queries

Attend to customer queries on Zoko/Chatra/IVR.

The job description may include a few more responsibilities pertinent to the above overarching tasks.

This job posting highlights the multifaceted responsibilities of the role while emphasizing the importance of customer satisfaction, collaboration, and operations. Please only apply for this role if you are highly proficient in English.

Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location: In person

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