Customer Support Executive

Job Description – Customer Support Executive

Company Name

VGI Sooprs

Department

Customer Support

Location

Gurugram, Haryana

Job Summary

We are seeking a detail-oriented and customer-focused Customer Support Executive to manage customer interactions, handle incoming leads, maintain accurate records, and ensure timely resolution of customer queries. The candidate will be responsible for providing effective support through calls and emails while coordinating with internal teams to maintain smooth business operations.

Key Roles \& Responsibilities

• Lead Filtration \& Verification: Review, filter, and validate incoming leads based on predefined business requirements and quality standards.
• Data Management \& Sheet Auditing: Maintain, monitor, and audit customer records and lead data using Excel and Google Sheets.
• Customer Query Management: Address and resolve customer queries, concerns, and service-related issues through phone calls and emails.
• Customer Follow-ups: Conduct regular follow-ups to ensure timely communication and satisfactory resolution of customer concerns.
• Reporting \& Documentation: Maintain accurate records, update daily reports, and ensure proper documentation of customer interactions.
• Internal Coordination: Coordinate with relevant internal departments to ensure efficient handling and resolution of customer-related matters.

Required Skills \& Qualifications

• Excellent verbal and written communication skills.
• Basic to intermediate knowledge of MS Excel and Google Sheets.
• Strong problem-solving and analytical abilities.
• Good interpersonal and customer-handling skills.
• Ability to manage multiple responsibilities and meet deadlines.
• Strong attention to detail and organizational skills.

Experience \& Eligibility

• Freshers are welcome to apply.
• Candidates with experience in Customer Support, Customer Service, or Client Coordination will be preferred.
• Candidates should demonstrate a professional approach to communication and customer management.

What We Offer

• Professional learning and development opportunities.
• Collaborative and growth-oriented work environment.
• Opportunity to enhance communication and operational skills.

Job Type

Full-time

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person