Phone Banking Officer

Job Description : Yes Bank Profile – Phone Banking Officer Role and Responsibilities • Providing Support to the customer in resolving queries and concern. • For Captive contact Centre of a premium bank. • Handles customer inquiries, provides account information, and assists with various banking transactions over the phone. • Cross selling/upselling/promoting the banking product is mandatory. Inbound Customer Voice process Fixed plus Incentives CTC for Freshers : 20,000 Shift Time – Day Shift Female – 7:00am to 7:00pm { 8.5 Hrs. Shift) Male – 11:00am to 8:00 pm/2:30pm to 11:00 pm 1 Rotational weekoff 6 Days working Required Skills : Good communication skills Basic computer proficiency. Ability to handle customer queries over the phone. Problem-solving attitude, and customer-centric approach. Important Notes

• Graduation Degree/ Certificate is Mandatory (Hard Copy)
• CIBIL Score must be 700 or above
• Age limit is upto 28 Years only Skills and Requirements: 1. Excellent communication skills: Strong verbal communication and listening skills. 2. Customer service experience: Prior experience in customer service, preferably in the financial industry. 3. Ability to work in a fast-paced environment: Handle high-volume calls while maintaining quality and professionalism. Location Airoli