Team Leader - International Voice Process

People & Papers · Bangalore

Senior

वेतन₹6L–7Lसाल, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted10 Novकल, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

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जो skills माँगे हैं26 लिखे हैं

Quality indicator monitoringTeam goal managementStaff supervisionTeam member evaluationFeedback deliveryCustomer satisfaction trackingEscalation managementEnglishPerformance evaluation feedbackManagerial communicationMicrosoft OfficeTeam briefing facilitationVoice-based call centre experienceAdministrative experience12th PassQuality performance measurementAchieving service-level targetsEmployee performance appraisalsOperational metrics analysisEscalation handlingLeadershipLeadership team motivationCommunication skillsConducting team meetingsTeam coordinationProgress tracking

इस job के बारे में

We are hiring an experienced Team Leader for the International Voice Process. The ideal candidate should have prior Team Leader experience in an International Voice Process, with strong people management, communication, and operational handling skills.

Roles & Responsibilities

Lead, manage, and motivate a team of customer service executives.

Monitor daily team performance and ensure achievement of assigned targets.

Track key performance metrics such as AHT, CSAT, Quality, and Productivity.

Conduct regular team briefings, feedback sessions, and performance reviews.

Handle escalations and support team members in resolving customer concerns.

Ensure adherence to process guidelines and quality standards.

Requirements

Minimum 1 year of experience as a Team Leader.

Experience in any International Voice Process is mandatory.

Minimum qualification: PUC / 12th Pass.

Strong team management and leadership skills.

Excellent English communication and interpersonal skills.

Comfortable working night shifts.

Interested candidates can apply through Indeed with their updated resumes.

Pay: ₹600,000.00 - ₹700,000.00 per year
Work Location: In person

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