Customer Support Executive - International Voice Process (Night Shift)

Work Mode : Work From Office / Night shift

Contact : 6379787245 (Call between 12:15 PM noon to 9:45 PM )

Contact Email : athira.k@opxgl.com

Working Days : Monday to Friday

Experience : 1 -2 yrs

Job Description

We're hiring a Junior Healthcare Assistant for a US Voice Process. You'll support US healthcare providers by managing patient calls, documentation, and EHR data entry. Excellent US-accent English required.

Key Responsibilities

• Handle inbound patient calls, faxes, and appointment scheduling/reminders
• Review and correct patient progress notes for accuracy
• Coordinate incoming/outgoing patient referrals
• Process faxes, prior authorizations, lab reports, and chart prep
• Maintain confidential patient records in EHR/EMR systems
• Assign billing codes per insurance guidelines
• Document all procedures accurately in patient notes
• Review posted results and flag discrepancies
• Report to Team Lead; collaborate with healthcare staff

Required Skills

• Strong English proficiency (US accent preferred)
• Typing speed: 30+ WPM
• MS Office \& EHR/EMR familiarity (added advantage)
• Strong attention to detail and data accuracy

Preferred

• Prior back-office healthcare experience
• Experience working US shifts
• Strong verbal, written, and interpersonal skills
• Ability to work independently, meet deadlines

Perks

As per industry standards

Pay

₹17,000.00 - ₹20,000.00 per month

Benefits

• Commuter assistance
• Paid time off

Work Location

In person