Customer Care Associate-US/UK voice process(fresher/Experienced)

Customer Care Associate – US/UK Voice Process (Fresher / Experienced)

Company

OPX Global

Location

Saravanampatty, Coimbatore

Location Link

https://share.google/fpQXgPAEvERPV84OV

Experience

Freshers / Experienced

Work Mode

Work From Office

Shift

US/UK Night Shift

Job Summary

OPX Global is hiring Customer Care Associates for our US/UK International Voice Process. The role involves handling customer calls, addressing queries, providing appropriate solutions, and ensuring excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls from US/UK customers.
• Address customer queries and provide effective solutions.
• Assist customers with service-related requests and concerns.
• Maintain accurate customer records and update information in the system.
• Resolve customer issues and escalate complex queries when required.
• Ensure quality customer interactions and meet productivity targets.

Candidate Profile

• Freshers and experienced candidates are welcome.
• Excellent English communication skills.
• Good listening and problem-solving abilities.
• Previous experience in International Voice Process / BPO is an added advantage.
• Basic computer knowledge and typing skills.
• Customer-focused with a positive attitude.
• Willingness to work in US/UK night shifts.

Key Skills

International Voice Process \| Customer Support \| Inbound \& Outbound Calling \| English Communication \| Customer Service \| Problem-Solving \| Active Listening

Education

Any Graduate

Employment Type

Full-Time \| Work From Office

Contact

Athira – 6379787245

Contact Timing

12:15 PM (Noon) to 9:30 PM only

Email

hrindia@opxgl.com

Benefits

• Commuter assistance
• Provident Fund

Work Location

In person