Project Manager

Project Manager – Operations \& Growth

Company

Riverside IT Development (US-based)

Work Location

Gurugram, Haryana, India

Shift

Night shift, 4:30 PM to 3:00 AM IST (aligned with US business hours)

Reports To

CEO (check-ins every other day)

Employment Type

Full-time

About the Role

Riverside IT Development is a US-based company serving the freight and logistics industry by connecting freight brokers, carriers (truckers), and shippers. We are looking for a hands-on Project Manager in Gurugram to run day-to-day operations, drive broker, carrier, and shipper acquisition, manage TMS integrations, and lead our call center and customer support teams. You will work directly with the CEO and be accountable for both operational excellence and platform growth.

Key Responsibilities

Daily Operations Management

• Plan, organize, and oversee day-to-day company operations.
• Monitor operational performance and ensure departmental goals are met.
• Develop and implement processes that improve efficiency and productivity.
• Track KPIs and deliver regular operational reports to leadership.

Broker Acquisition \& Onboarding

• Identify, recruit, and onboard freight brokers onto our platform.
• Build relationships with brokerage firms and key decision-makers.
• Coordinate onboarding, training, and account activation.
• Drive adoption and ongoing engagement of broker accounts.

Carrier (Trucker) Acquisition \& Onboarding

• Recruit trucking companies, owner-operators, and carriers to our network.
• Support carrier onboarding and training initiatives.
• Monitor carrier engagement and retention metrics.
• Resolve onboarding challenges and improve the user experience.

Shipper Development

• Establish and maintain relationships with shippers and logistics companies.
• Promote Riverside IT Development’s solutions and platform capabilities.
• Help develop strategies to increase shipper participation and load volume.
• Support business development initiatives to expand market presence.

TMS Integration Management

• Coordinate implementation of Transportation Management System (TMS) integrations.
• Work closely with development teams, integration partners, and customers.
• Manage onboarding and deployment schedules for integration projects.
• Ensure seamless communication between our platform and third-party systems.

Call Center Operations

• Manage all inbound and outbound call center activities.
• Build staffing schedules and performance standards.
• Monitor call quality, response times, and service levels.
• Implement processes to improve customer satisfaction and efficiency.

Customer Success \& Support Leadership

• Oversee the MoverLive customer support team.
• Manage escalations and ensure timely resolution.
• Develop service standards and support procedures.
• Deliver an outstanding customer experience across all touchpoints.

Team Leadership \& Staff Management

• Lead, supervise, and mentor operational staff.
• Conduct performance evaluations and coaching sessions.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage workforce planning, staffing, and employee development.

Process Improvement \& Strategic Execution

• Identify operational bottlenecks and implement solutions.
• Develop and document SOPs.
• Support growth initiatives and expansion strategies.
• Partner with executive leadership on business planning and operational improvements.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Logistics, Supply Chain Management, or a related field (preferred).
• 3+ years of experience managing operations, logistics, transportation, call center, or customer service teams.
• Strong understanding of freight brokerage, trucking, logistics, or load board operations.
• Experience managing customer support and call center teams.
• Familiarity with TMS platforms and software integrations.
• Excellent communication, leadership, and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and teams simultaneously.
• Comfortable working night shifts (4:30 PM to 3:00 AM) and communicating with US-based stakeholders.

Key Performance Indicators (KPIs)

• Brokers onboarded per month
• Carriers onboarded per month
• Active shippers acquired
• Customer satisfaction and retention rates
• Call center service level performance
• TMS integration implementation success
• Team productivity and operational efficiency

Reporting

Reports to the CEO, with check-ins every other day.

Pay

₹45,000.00 - ₹50,000.00 per month

Education

• Bachelor's (Preferred)

Work Location

In person