Customer Support Representative

We are hiring Customer Support Executives for E-Commerce and Travel processes.

Opportunities are available for both freshers and experienced candidates in the E-Commerce process, while the Travel process requires candidates with prior BPO experience.

Roles & Responsibilities

Handle customer queries related to online orders, purchases, bookings, and travel services.

Assist customers with order tracking, delivery updates, cancellations, returns, and refunds.

Resolve customer concerns related to payment failures, missing or damaged products, and service issues.

Handle travel booking and reservation-related queries.

Use relevant tools and systems to manage customer requests and maintain accurate records.

Coordinate with internal teams to ensure timely resolution of customer concerns.

Maintain service quality, productivity, and customer satisfaction standards.

Eligibility Criteria

E-Commerce Process

Minimum qualification

12th Pass.

Freshers and experienced candidates can apply.

Good communication and basic computer knowledge.

Travel Process

Graduate in any discipline.

Minimum 1 year of BPO experience (travel process experience preferred).

Knowledge of Amadeus and Galileo will be an advantage.

Excellent verbal and written communication skills.

Shift & Work Details

5 days working (Travel Process).

Paid training provided.

No cab or travel allowance.

Work From Office – Noida, Sector 60.

Pay

₹20,000.00 - ₹31,000.00 per month

Application Question(s)

Are you Fresher/Experienced in BPO?

How much total BPO/customer support experience do you have?

Do you have experience in the Travel process?

Do you have working knowledge of Amadeus or Galileo?

Are you comfortable working from the office at Sector 60, Noida?

Are you available to join immediately?

Current Salary (If experienced)

What is your current location?

Education

Higher Secondary(12th Pass) (Required)

Work Location

In person