Regional Manager

Job Description

Regional Manager – Jewellery Retail

Position

Regional Manager

Industry

Jewellery Retail

Working Days

6 Days a Week

Working Hours

As per company policy

Location

As per company requirement

Reporting To

Senior Management / Director

salary

upto 1 lakh per month

Job Purpose

We are looking for an experienced and result-oriented Regional Manager to oversee jewellery retail operations, manage store teams, achieve sales targets, and ensure smooth functioning of all stores within the assigned region.

Key Responsibilities

Retail Store Management

Manage and supervise daily operations of all assigned jewellery retail stores.

Ensure stores maintain high standards of customer service and visual merchandising.

Monitor store performance, sales, stock, and inventory management.

Ensure proper handling of gold, diamond, silver jewellery, and other valuable stock.

Conduct regular store visits and operational audits.

Sales & Business Development

Achieve monthly and annual sales targets across all stores.

Develop strategies to increase revenue, customer footfall, and repeat business.

Monitor individual store and employee sales performance.

Identify business opportunities and implement sales improvement plans.

Staff & Team Management

Manage, train, and motivate store managers, sales executives, and support staff.

Ensure proper staff scheduling, attendance, grooming, and discipline.

Set individual and team targets.

Conduct regular performance reviews and provide training.

Handle staff grievances and maintain a positive working environment.

Inventory & Operational Control

Monitor stock movement, transfers, and reconciliation.

Ensure proper stock verification and control.

Minimise inventory discrepancies and operational losses.

Ensure compliance with company policies and procedures.

Customer Experience

Maintain excellent customer service standards across all stores.

Handle customer escalations and complaints.

Ensure customer satisfaction and long-term customer relationships.

Reporting & Coordination

Submit daily, weekly, and monthly sales reports to management.

Monitor store-wise targets and achievements.

Coordinate with accounts, HR, merchandising, and head office teams.

Report operational challenges and recommend solutions.

Required Qualifications & Experience

Graduate in any discipline; MBA in Retail Management is preferred.

5–8 years of experience in retail management.

Experience in jewellery retail is highly preferred.

Proven experience in managing multiple retail outlets and large teams.

Strong knowledge of jewellery sales, inventory, and store operations.

Required Skills

Strong leadership and team management.

Excellent communication and interpersonal skills.

Sales planning and target achievement.

Problem-solving and decision-making abilities.

Staff management and conflict resolution.

Strong knowledge of retail operations and inventory control.

Working Conditions

6 days working per week.

Must be comfortable travelling between assigned stores.

Should be available to manage store operations and staff requirements as needed.

Ideal Candidate: A dynamic and responsible leader who can independently manage jewellery retail operations, handle staff effectively, improve sales performance, and ensure smooth functioning of all stores in the assigned region.

Work Location

In person