Transportation Representative, AV

DESCRIPTION

TOC (Transportation Operation Center) is the central command and control center for

‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple

geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight

from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case

of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on

the proceedings. Along with this tactical problem solving TOC is also charged with

understanding trends in network exceptions and then automating processes or proposing process

changes to streamline operations. This second aspect involves network monitoring and

significant analysis of network data.

Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation

and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Representative

A Trans Ops Representative at TOC facilitates flow of information between different

stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts

customer experience and business continuity. Trans Ops Specialist at TOC works across two

verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is

picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on

Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck

leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on

Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC

and reaching customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and

querying internal tools and by taking real-time decisions. An ideal candidate should be able to

understand the requirements/be able to analyze data and notice trends and be able to drive

Customer Experience without compromising on time. The candidate should have the basic

understanding of Logistics and should be able to communicate clearly in the written and oral

form. Trans Ops Specialist should be able to ideate process improvements and should have the

zeal to drive them to conclusion.

Key job responsibilities

Act as the primary point of contact between Amazon's internal teams and North America (NA) business customers to validate and confirm accurate address and location details.

Apply a strong eye for detail to research, verify, and update correct address and geo-coordinate information in Geo Studio.

Process a high volume of Address ID's within defined time windows while consistently maintaining a quality bar of 98% or higher.

Communicate fluently and confidently in English (verbal and written) when speaking with NA business customers to resolve address discrepancies.

Identify patterns in flagged Address ID's (e.g., incorrect pins, missing business hours, vacant locations) and escalate data gaps to the relevant teams.

Use internal tools (Geo Studio, SIM, Connect) to research, validate, and correct address and location data.

Track personal productivity and quality metrics daily; consistently meet Address ID handling volume and accuracy targets.

Collaborate with cross-functional teams to reduce recurring address errors and improve overall data quality.

Provide real-time support in a 24/7 operating environment, working across rotational shifts.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
• Strong attention to detail with the ability to research and validate data accurately.
• Working knowledge of Excel and basic data analysis tools.
• Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
• Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

PREFERRED QUALIFICATIONS

• Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
• Experience working directly with external or business customers over phone or email.
• Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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