Customer Support Executive (CSE)

jobmatchmaker consultancy · Mumbai

वेतन₹20,000–30,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted12 Novकल, SimplyHired से

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दिन का काम

जो skills माँगे हैं34 लिखे हैं

Report preparationTechnical troubleshootingRecord-keepingComputer operationMaintenance intervention coordinationCustomer communicationCustomer complaint handlingAfter-sales serviceOn-site technical supportDocument preparationBasic service issue troubleshootingDigital register maintenanceCustomer appointment bookingComputer literacySpreadsheetsService schedulingClient enquiry handlingIn-person customer serviceInternal team coordination for query resolutionEquipment troubleshootingCross-departmental liaisonEmail softwareAfter-sales issue resolutionGPSDaily operations report preparationClient servicesData entryProductivity softwareClient communication skillsVisit schedulingInternal team coordination for issue resolutionInternal communicationCommunication skillsTeam coordination

इस job के बारे में

Job Description – Field Support Executive

Job Requirement: Customer Support and Field Support Executive

We are looking for a responsible and hardworking candidate for the position of Customer Support & Field Support Executive.

Experience minimum 1 years

location: mumbai

Job Responsibilities

Handle customer queries and provide timely support.

Coordinate with customers regarding GPS/VLTD installation and maintenance.

Follow up with field engineers for installation and device-related issues.

Coordinate with customers for vehicle availability and engineer visits.

Monitor GPS devices and troubleshoot basic technical issues.

Prepare daily work reports and update system records.

Coordinate with internal teams to resolve customer complaints.

Visit customer locations whenever required for field support.

Required Skills

Good communication skills.

Basic computer knowledge (MS Excel, Word, Email).

Customer handling and coordination skills.

Willingness to travel for field visits.

Problem-solving and follow-up skills.

Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person

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