Customer Service Executive

Job Title

Customer Service Executive

Company

Cargo Movers Logistics Limited

Office Timing

12.30 pm to 9.00 pm and 10.00 pm to 6.30 pm

Job Summary

We are looking for a dedicated and responsible Customer Service Executive to join our Shiping & logistics company. The candidate will be responsible for handling customer enquiries, coordinating shipments, providing shipment updates and ensuring timely resolution of customer queries.

Key Responsibilities

Handle customer enquiries through emails and telephone calls.

Provide regular shipment updates and delivery status to customers.

Coordinate with operations, transport and warehouse teams.

Follow up on pending shipments and ensure timely deliveries.

Handle customer complaints and resolve issues professionally.

Maintain proper records of customer communications and shipment details.

Coordinate with internal departments to ensure smooth operations.

Prepare and share shipment status reports with customers.

Candidate Requirements

Graduate in any discipline.

1–3 years of experience in Customer Service or Logistics.

Good written and verbal communication skills.

Good knowledge of MS Excel and MS Outlook.

Knowledge of freight forwarding, shipping, transportation or warehousing will be an advantage.

Good coordination and follow-up skills.

Ability to handle multiple tasks efficiently.

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location

In person