Receptionist/Administrator

Job Title

Front Desk Executive / Receptionist cum Administrator

Company: Intellectual Fitness & Sports Academy (IFSA)Job Type: Full-timeIndustry: Fitness Education / Training AcademyLocation: Mumbai, Maharashtra

Job Summary

Intellectual Fitness & Sports Academy (IFSA) is looking for a well-organised, proactive and responsible Front Desk Executive / Receptionist cum Administrator to manage front desk operations, student coordination and day-to-day administrative activities.

The candidate will be the first point of contact for students, visitors and enquiries and will ensure smooth coordination between students, faculty, sales counsellors and the operations team.

Key Responsibilities

Front Desk & Reception Management

Welcome and assist students, visitors and walk-in enquiries.

Handle incoming calls, WhatsApp messages and general enquiries.

Direct enquiries to the appropriate sales counsellor or department.

Maintain a professional and organised reception area.

Maintain visitor and walk-in enquiry registers.

Student Coordination

Assist students with batch schedules, lecture timings and course-related information.

Add enrolled students to their respective WhatsApp batch groups.

Share important announcements, schedules and reminders.

Coordinate with students regarding attendance, lectures, practicals and examinations.

Assist students with general queries and direct academic concerns to the concerned faculty.

Administrative & Documentation

Maintain student records, admission forms, photographs and documents.

Update Google Sheets and academy software accurately.

Maintain physical attendance registers and student records.

Prepare student lists for seminars, lectures, examinations and practical sessions.

Maintain proper digital and physical filing systems.

Assist with certificate records, distribution and collection registers.

Academic & Batch Coordination

Coordinate with Master Trainers regarding daily lecture schedules.

Ensure attendance registers are available for respective batches.

Send post-lecture feedback polls to student WhatsApp groups.

Coordinate absentee follow-ups with FCs and Master Trainers.

Track schedule changes and communicate updates to students.

Assist in seminar and batch launch arrangements.

Payment & Accounts Coordination

Assist in maintaining student payment records.

Collect payment transaction screenshots and forward them to the concerned Accounts team.

Coordinate with FCs regarding pending fee follow-ups.

Maintain accurate records of payment-related communication.

Never independently confirm payment receipt without authorised verification.

General Administration

Ensure reception and common areas are clean and organised.

Coordinate with housekeeping and other support staff.

Assist in stationery, manuals and office inventory management.

Support staff scheduling and other administrative requirements.

Perform additional operational and administrative tasks assigned by management.

Required Skills & Qualifications

Graduate or minimum HSC qualification.

Good communication skills in English, Hindi and Marathi.

Basic computer knowledge.

Working knowledge of MS Excel / Google Sheets, Google Drive and WhatsApp.

Good data-entry and documentation skills.

Organised, punctual and detail-oriented.

Ability to coordinate with multiple departments.

Professional telephone etiquette and student-handling skills.

Preferred Experience

1–3 years of experience in reception, front desk, administration or student coordination.

Experience in an educational institute, coaching academy, fitness centre or training institute will be preferred.

Freshers with good communication and computer skills may also apply.

Key Expectations

Accurate and timely data entry.

Proper maintenance of student records.

Prompt response to student and visitor enquiries.

Smooth coordination between departments.

No missed announcements, schedules or important student communication.

Maintaining confidentiality of student and company information.

Job Type

Full-time

Interested candidates can share their updated CV through WhatsApp: +91 77770 16161

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Work Location

In person