Team Lead - Outbound Calling

Key Responsibilities Lead, manage, and monitor the day-to-day performance of the telecalling team. Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. Monitor calls, follow-ups, conversions, registrations, and overall team productivity. Conduct regular call audits and provide feedback/coaching to improve call quality. Train new team members on calling processes, scripts, CRM usage, and communication standards. Handle escalations and support the team in resolving…