Director, Medical Affairs Digital and Tech Engineering

Job Purpose

GSK's Pharma business comprises four main business units: R&D (responsible for discovery and development), Pharma Supply Chain (managing supply, manufacturing, distribution, and ensuring product quality and safety), Global Commercial (commercializing medicines in the US, Europe, and international markets across Oncology, Specialty Care, Vaccines, and General Medicines), and Global Medical Affairs. Global Medical Affairs conducts key data generation studies, providing real-world evidence that informs decision-making, demonstrates product value, and enables the dissemination of high-quality scientific content and medical information with healthcare providers through MSLs, congresses, publications and omnichannel engagement.

This position is responsible for all Product (System) Engineering and Support services within GSK’s Global Medical Affairs organization to support digital transformation initiatives utilizing AI, digital, data and analytics capabilities across the Therapy Area, Regions and Central Data Generation and Scientific Communications functions. The role will partner closely with the Global Medical Affairs Digital and Tech Leadership team to align on strategic priorities and ensure all priorities project and services are delivered on time and with the right level of quality.

We seek a digital transformation engineering leader passionate about our mission, dedicated to patients and people, and committed to fostering an inclusive culture at GSK.

Key Responsibilities

• Strategic Leadership: This role will be a member of the Medical Affairs, Digital and Tech Leadership team and partner closely Senior Product Directors, Product Directors and Enterprise Data an AI. They will have direct accountability on how GSK applies AI, modern engineering, and ITIL support methodologies on the delivery and support of digital, data, and technology that improves patient outcomes and influence the literacy across the Global Medical Affairs Organization.
• Single point accountability for all things Digital & Tech: Accountable for impeccable delivery and support for all technology products and services to the Global Medical Affairs and to enable delivery of their IPTc objectives for the Global Medical Therapy Areas and Regions.
• Thought leadership, Influence and Digital Literacy: Build out new capability that are top quartile for Medical Affairs
• Agile and Software Engineering: Accountable for ensuring that all software engineering adheres to modern practices, including Agile, DevOps, and extensive AI based automation.

• Team Leadership & Stakeholder Collaboration: Lead and mentor a high-performing digital and technology team. Work closely with Medical Affairs Therapy Areas, Regions, Tech, R&D, Commercial, Legal, and Compliance to ensure integration and regulatory compliance. Manage vendors and partners against business outcomes.

• Compliance & Governance: Accountable for ensuring all Digital & Tech products supporting Global Medical Affairs are compliant with internal GSK security, risk management policies and practices, external regulatory and statutory requirements other local regulations applicable in the market we operate in. Ensure business continuity for all critical technology.

Key Business Processes

• Data Generation Systems & Technology Oversight: Oversee the selection, implementation, and operations of systems for all types of data generation activities. Ensure data integrity, compliance, and interoperability across platforms. Develop and apply AI/GenAI solutions to streamline study design, data gap analysis, data collection, analysis, and reporting.

• Scientific Communications & Publications Technology: Direct oversight the implementation of AI and Generative AI technologies in scientific communications, encompassing medical writing, congress planning, and content dissemination platforms. Deliver innovative digital and data-driven solutions that advance the dissemination of scientific information by employing comprehensive omnichannel strategies for both proactive and reactive stakeholder engagement, while maintaining rigorous compliance standards.

• Medical Information Systems: Oversee medical information systems to provide accurate and efficient support for healthcare professionals. Deploy AI solutions for smart searching, NLP, and automated replies of medical inquiries.

• Field Force Execution (MSL) Technology: Drive digital tools and platforms to support MSLs in scientific exchange. Enhance CRM and engagement systems for better tracking, insights, and content delivery us AI/GenAI.

• Measurement & Insights Platforms: Develop and refine systems to measure Medical Affairs impact and generate actionable insights for Data Generation, Medical Impact Metrics, and the overall framework. Utilize AI/GenAI for advanced analytics, predictive modelling, and trend identification in scientific engagement and patient outcomes.

Required Qualifications and Experience

Experience

• Bachelor’s or Master’s degree in Engineering or Technology.

• Experience and track record in successful digital strategy development, solution design and execution using digital, data and analytics to drive better customer engagement.

• Experience driving significant transformation (capabilities and culture) using AI/digital/data technology.

• At least 10 years’ work experience in the pharma industry, including ~5 years’ experience working in a biopharma Commercial IT (Sales & Marketing) or Medical Affairs IT organization.

• Excellent relationship skills, with strong influencing and communication skills at very senior level.

• Proven experience in influencing and leading agile methods and ways of working with data and technology.

Preferred Skills and Experience

• Specialization in Technology, Digital, AI or a related technical area.

• Application of digital, data, analytics and technology within Medical Affairs or pharmaceutical commercial sales & marketing activities.