Overnight Infrastructure Operations Associate

Job Summary

Synechron is seeking an Overnight Associate, Infrastructure & Operations to provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment.

The role will monitor and support Citrix Cloud, Azure, Azure Virtual Desktop (AVD), Windows infrastructure, VMware, MFT/FTP, Grafana, and Azure Monitor. The position will respond to alerts and incidents, perform routine health checks, follow established runbooks and standard operating procedures, and ensure effective handover to the day-shift team.

The role will contribute to business continuity, platform availability, operational stability, timely incident response, accurate documentation, and reliable service delivery across the hybrid IT environment.

Software Requirements

Required Software Skills

• Microsoft Azure: 2–3 years of experience administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting.

• Windows Infrastructure: 2–3 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.

• VMware: 2–3 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.

• Citrix Cloud: Experience monitoring and providing first-level operational support for Citrix Cloud services.

• Azure Virtual Desktop (AVD): Experience monitoring and supporting AVD environments and related user-access issues.

• MFT/FTP: Experience monitoring managed file transfer and file transfer services, including basic troubleshooting of transfer failures.

• Grafana: 1–2 years of experience managing dashboards, alerts, logs, and performance monitoring.

• Azure Monitor: 1–2 years of experience using monitoring, alerting, logging, and performance-analysis capabilities.

• Ticketing and incident documentation: Ability to maintain accurate ticket records, incident updates, resolution details, and shift-handover information.

• Runbooks and SOPs: Ability to follow established operational procedures and execute documented troubleshooting steps.

Preferred Software Skills

• Linux: Basic knowledge of Linux administration and troubleshooting.

• PowerShell: Basic knowledge of PowerShell scripting and administrative automation.

• DevOps tools: Basic knowledge of DevOps tools and operational practices.

• Automation tools: Ability to identify opportunities to automate repetitive administrative tasks and improve monitoring and alerting.

• Documentation tools: Experience maintaining technical documentation, operational procedures, and knowledge articles.

Version and Experience Guidance

• Specific software versions are not mandated in the requirements.

• Candidates should have experience with current, production-supported versions of Azure, Windows Server, VMware, Citrix Cloud, AVD, Grafana, Azure Monitor, and related tools.

• Candidates should be able to follow approved upgrade, patching, monitoring, security, and operational procedures.

• The role requires 4–7 years of relevant IT infrastructure experience , including the platform-specific experience described above.

Overall Responsibilities

• Provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment.

• Monitor Citrix Cloud, Azure, AVD, Windows, VMware, MFT/FTP, Grafana, and Azure Monitor platforms.

• Respond to system alerts, infrastructure events, service requests, and incidents within defined operational procedures.

• Perform basic troubleshooting, routine health checks, and initial impact assessment.

• Administer and support Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational services.

• Support Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting activities.

• Monitor and support VMware virtual machines, resource utilization, capacity, performance, and availability.

• Monitor dashboards, alerts, logs, and performance indicators using Grafana, Azure Monitor, and related tools.

• Support MFT/FTP activities and investigate basic file-transfer issues.

• Follow established runbooks, standard operating procedures, escalation paths, and security requirements.

• Escalate complex or unresolved issues to the appropriate internal teams or vendors.

• Maintain accurate ticket documentation, including investigation steps, actions taken, current status, and resolution details.

• Prepare a clear and complete handover for the day-shift team.

• Identify opportunities to automate repetitive administrative tasks, improve alert quality, standardize operational processes, and enhance platform reliability.

• Maintain technical documentation, operational procedures, and knowledge articles.

• Contribute to service availability, incident response quality, operational consistency, and efficient use of infrastructure resources.

Technical Skills (By Category)

Programming Languages

Essential

• Ability to interpret operational scripts, configuration files, commands, and monitoring outputs.

• Ability to follow documented technical procedures and execute approved troubleshooting steps.

• Basic scripting awareness for infrastructure support and administrative activities.

Preferred

• Basic PowerShell knowledge for Windows administration, health checks, reporting, and task automation.

• Basic Linux shell scripting knowledge.

• Familiarity with scripting repetitive administrative and monitoring tasks.

Databases/Data Management

Essential

• Understanding of operational data, system logs, alerts, metrics, tickets, and incident records.

• Ability to analyze logs and monitoring data to identify service conditions and potential issues.

• Ability to maintain accurate, complete, and traceable ticket