Hiring: Escalation Manager

Hiring Now: Escalation Manager

Location

Vyttila, Kochi, Kerala

Job Type

Full-Time

Experience

1–3 Years Preferred

Joining

Immediate

Vacancies

Immediate Requirement

Job Description

We are looking for a proactive, responsible, and customer-focused Escalation Manager to join our team at Vyttila, Kochi.

The ideal candidate should have excellent communication, problem-solving, customer relationship management, and coordination skills. The candidate will be responsible for handling customer escalations, resolving critical issues, coordinating with internal departments, and ensuring customer satisfaction.

Key Responsibilities

• Handle and resolve high-priority customer complaints and escalations.
• Ensure timely resolution of customer issues within defined SLAs.
• Coordinate with internal departments to resolve critical concerns.
• Communicate professionally with customers and provide regular updates.
• Monitor pending escalations and ensure proper follow-up.
• Identify recurring issues and recommend corrective actions.
• Maintain escalation records and prepare daily, weekly, and monthly reports.
• Ensure high standards of customer service and satisfaction.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer handling and conflict resolution abilities.
• Good interpersonal and team coordination skills.
• Strong decision-making and problem-solving abilities.
• Ability to handle pressure and manage multiple priorities.
• Basic knowledge of MS Excel and reporting.
• Professional attitude with a customer-first approach.

Eligibility Criteria

• Bachelor's degree in any discipline.
• 1–3 years of experience in customer support, operations, or escalation management preferred.
• Experience handling customer complaints and critical issues will be an advantage.
• Freshers with excellent communication and coordination skills may also apply.

Job Highlights

• Immediate joining opportunity.
• Full-time position.
• Professional working environment.
• Opportunity to take ownership of customer service operations.

How to Apply

Candidates who are available to join immediately and have strong communication and customer-handling skills are encouraged to apply.

Location: Vyttila, Kochi, Kerala

Apply Now! Become a part of our team and contribute to delivering excellent customer experiences.

Pay

₹25,000.00 - ₹55,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location

Hybrid remote in Kochi, Kerala