Customer Relation Manager - South

Team

Service Field

Location

Kochi

Key Responsibilities

• Develop and implement effective customer engagement strategies to enhance client satisfaction and loyalty across the South region
• Lead and mentor a team of customer service professionals to ensure high-quality interactions and consistent service delivery
• Analyse customer feedback and performance metrics to identify gaps and execute actionable solutions
• Collaborate with cross-functional teams to maintain seamless communication and service excellence across all touchpoints
• Establish and maintain strong relationships with key clients and act as a trusted advisor and primary point of contact
• Drive targeted retention strategies to reduce customer churn rates by 15% within the first year
• Execute customer satisfaction initiatives to achieve at least a 20% increase in satisfaction scores during the first year
• Conduct regular training sessions for team members to improve overall service delivery metrics by 30%
• Manage regional engagement programs that generate a minimum of 10 new client referrals every quarter

Ideal Candidate

• 5 - 12 years of proven experience in customer management and regional client engagement
• Demonstrate strong customer management skills with a sharp focus on satisfaction and long-term retention
• Possess excellent communication and interpersonal skills to build rapport with diverse customer profiles
• Show strong analytical abilities to interpret customer data and feedback effectively
• Display the capability to lead and motivate teams to achieve shared performance goals
• Adapt easily to work across multiple locations in the South region with high flexibility

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