Retail Store Manager

Job Description: Store Manager Job Description Job Role Store Manager Function Sales Reporting to Business Associate and work closely with the RE \& ABM Business Watches \& Wearables Job Details To manage the daily operations of a store. Effectively manage the sales, operations, marketing \& administration of a store and to meet or exceed the business targets of sales, profitability, ROI etc.

External Interfaces Internal Interfaces • Key customers • Government Officials/Regulatory Authorities • Business Associate • VM team • Merchandising team

• Provide inputs to the ABM and Business Associate to consolidate the potential sales on the stores and develop the annual business targets · Annual business plan · Year on Year business growth Sales: Evaluation and control: Conducting business performance reviews 1. Monitor the financial performance of store against targets periodically

• Develop and implement reporting \& review mechanisms to track operational performance and ensure course correction \& corrective action, as appropriate. · Business performance review calendar · Percentage of deviation from target achievement Sales: Retail Operations: Store Management

• Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met

• Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored

• Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization · Store operating policy · Increase in customer satisfaction score · Increase in revenue · Number of cases of non-compliance · Adherence to timelines The Documents are intended for information purpose only and should not be constructed as professional advice on any subject matter. You should not act or refrain from acting on the basis of any content

included in the documents without seeking professional advice. Page 2 of 3 4. Ensure adherence of the staff to the Code of Conduct viz. Rules \& Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. 5. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines 6. Ensure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the scheme 7. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer 8. Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc. 9. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. 10. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization 11. Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis 12. Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services 13. Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified 14. Ensure implementation of lean retaining principles in the store Sales: Retail marketing 1. Develop the annual marketing plans and BTL activities along with the ABM/ Business Associate 2. Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction \& promotions etc. · Annual retail marketing calendar · Increase in sales · Increase in customer satisfaction scores Sales: Retail Operations: Scheme management 1. Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams · Scheme roll out · Adherence to timelines Sales: Retail Operations: Feedback management 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings 2. Participate in product meet periodically and select the products as per the prevailing trend and customer demands · Feedback mechanism · Increase in customer satisfaction score Sales: Retail operations: Incentive management 1. Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams · Incentive scheme management · Number of cases of non-compliance Sales: Retail operations: Training and development 1. Conduct training need analysis in the store and nominate staff to undergo re-training when required · Annual training calendar · Effectiveness of training · Increase in sales Sales: Retail operations: Recruitment \& Selection 1. Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams · Recruitment policy · Quality of new hires Retail operations: Field sales operations management: Customer complaint resolution · Complaint resolution policy 1. Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams · Customer satisfaction scores People \& Talent Management 1. Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. 2. Mentor and develop staff using a supportive and collaborative approach. · Employee Engagement · Performance · Diversity \& Integration The Documents are intended for information purpose only and should not be constructed as professional advice on any subject matter. You should not act or