Assistant Branch Manager – Coworking Operations

Job Title: Assistant Branch Manager – Coworking Operations

Company

Betaspace Coworking

Location

Coimbatore, Tamil Nadu

Job Type

Full-time, on-site

Experience

3–5 years of relevant experience, including staff supervision

Reporting to

Operations Head / Management

Contact Number

0091 9500 8187 02

About Betaspace

Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We focus on providing clean, comfortable, well-maintained workspaces with responsive client support.

About the Role

We are looking for a proactive Assistant Branch Manager to independently oversee the daily operations of a Betaspace branch.

You will take responsibility for branch readiness, client service, staff supervision, facility upkeep, vendor coordination, and operational follow-ups. You will also support enquiries, occupancy, payment follow-ups, and renewals in coordination with the relevant teams.

This is an active operational role requiring regular branch walkthroughs, direct supervision, timely decisions within approved authority, and consistent follow-through until tasks are completed.

Key Roles and Responsibilities

Branch Operations and Readiness

• Independently manage daily branch operations and maintain service standards.
• Conduct morning walkthroughs and regular inspections throughout the day.
• Ensure reception, workstations, cabins, meeting rooms, pantry, washrooms, and common areas are clean, organised, and ready for clients.
• Maintain opening, operating, and closing checklists.
• Identify operational gaps and take corrective action before they affect clients.

Team Supervision and Work Allocation

• Supervise assigned admin executives, housekeeping, security, and other support staff.
• Allocate duties, communicate priorities, and verify work completion.
• Monitor attendance, punctuality, shift coverage, and leave arrangements.
• Arrange coverage for staff absences in coordination with management.
• Guide team members, provide feedback, and escalate repeated performance issues.
• Ensure clear handovers between staff and shifts.

Housekeeping and Hygiene Standards

• Plan and monitor daily cleaning schedules and periodic deep cleaning.
• Inspect washrooms, pantry, workstations, floors, glass partitions, and common areas.
• Ensure cleaning gaps are corrected promptly.
• Monitor housekeeping supplies and prevent shortages or unnecessary wastage.
• Maintain cleaning checklists and verify the quality of work personally.

Client Service and Escalation Handling

• Act as the primary branch contact for client requirements and operational concerns.
• Handle complaints professionally and coordinate timely solutions.
• Maintain an issue tracker with ownership, status, and expected completion dates.
• Confirm resolution with clients and address recurring concerns.
• Seek client feedback and identify opportunities to improve their workspace experience.
• Escalate matters requiring management decisions with clear facts and recommended action.

Facilities and Maintenance Management

• Monitor internet, Wi-Fi, AC, lighting, drinking water, washrooms, access systems, and other branch facilities.
• Coordinate approved checks and servicing of UPS, generators, CCTV, and related equipment with authorised personnel.
• Maintain preventive maintenance schedules and service records.
• Coordinate breakdown support and minimise disruption to client operations.
• Track repairs until completion and verify that the issue has been resolved.

Vendor and Service Provider Coordination

• Coordinate technicians, maintenance vendors, suppliers, and other service providers.
• Obtain quotations, compare options, and seek approval before committing expenditure.
• Schedule work to minimise inconvenience to clients.
• Verify work quality, completion, and supporting bills before forwarding for payment.
• Escalate vendor delays and repeated service failures.

Enquiries, Branch Tours, and Occupancy Support

• Handle calls, walk-ins, workspace enquiries, and branch tours professionally.
• Understand prospective clients’ requirements and explain suitable workspace options.
• Share approved pricing and proposals in coordination with management or the sales team.
• Track enquiries and ensure timely follow-ups.
• Maintain accurate information on occupied and available seats and cabins.
• Highlight upcoming vacancies, expansion opportunities, and potential client exits.

Bookings, Client Onboarding, and Exits

• Oversee meeting room bookings, day passes, and workspace allocations.
• Ensure booked spaces and new client workspaces are ready on time.
• Coordinate documentation, access cards, keys, and client handovers.
• Explain branch facilities and operating procedures during onboarding.
• Coordinate exit inspections, asset checks, access returns, and handover records.

Payments, Renewals, and Documentation

• Coordinate with accounts on outstanding payments and assigned collection follow-ups.
• Record client commitments and follow up on missed payment dates.
• Track upcoming renewals and coordinate timely discussions.
• Ensure required client documents and agreements are followed up and maintained.
• Escalate overdue payments or renewal risks to management.
• Follow approved procedures for any access-related action.

Inventory, Procurement, and Expense Control

• Maintain records of furniture, equipment, keys, access cards, and consumables.
• Monitor stock levels and raise purchase requests in advance.
• Manage assigned petty cash and maintain bills, vouchers, and expense records.
• Ensure purchases and expenses remain within approved limits.
• Identify practical cost savings while maintaining service quality.

Safety, Security, and Incident Coordination

• Monitor visitor management and coordinate with security personnel.
• Keep emergency contacts accessible and ensure e