Data Entry Executive

Customer Relationship Executive (CRM) Experience: 6 months and more Package: Up to ₹12,000 Location: Sant Nagar, Burari Office Time: 9:30 AM to 7:00 PM KEY RESPONSIBILITIES: • Check daily orders, process them, and ensure timely dispatch. • Follow up on all pending orders and get them executed on time. • Stay in regular touch with customers to maintain satisfaction and resolve their queries. • Provide timely updates to customers through calls, WhatsApp, and emails. • Handle customer complaints politely and provide quick solutions. • Coordinate with the sales, warehouse, and production teams for smooth order flow. • Maintain customer records, order details, and follow-up status in CRM/Excel. • Share daily reports with seniors regarding orders, follow-ups, and customer updates. • Track delivery schedules and follow up immediately in case of any delays. SKILLS & QUALIFICATIONS: • Good communication skills (Hindi & basic English). • Strong customer-handling ability with a polite and positive attitude. • Basic knowledge of MS Office (Word, Excel). • Ability to multitask, prioritize, and work well in a team. • Problem-solving attitude and willingness to learn. • Attention to detail and ability to manage confidential information responsibly.