Customer Success Associate

We are looking for a Customer Success Associate to provide excellent support to our customers through calls and chat.

Key Responsibilities

Handle customer queries via phone calls and chat.

Resolve issues quickly and provide accurate information.

Ensure a smooth and positive customer experience.

Follow up on customer concerns when required.

Maintain clear records of customer interactions.

Requirements

Excellent communication skills in Hindi and English.

Good problem-solving and customer-handling skills.

Comfortable with call and chat support.

Basic computer and typing skills.

Prior customer support experience is a plus.

Join ShftX and help us deliver an exceptional customer experience!

Pay

Up to ₹16,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Paid sick time

Paid time off

Work Location

In person