Customer Support Associate (Non-Voice)

JOB DESCRIPTION Position

Customer Support Associate – Non-Voice

Work Mode

Work from Office Employment

Type

Full-Time

• Job Overview We are hiring enthusiastic and customer-oriented graduates

Non-Voice Process at Gurgaon. The selected candidates will be responsible for providing customer support through written communication, resolving queries and maintaining high standards of customer satisfaction.

• Eligibility Criteria - Graduates only (mandatory). - Freshers and experienced candidates can apply. - Good written and verbal communication skills. - Strong comprehension and email/chat handling abilities. - Ability to work in rotational shifts. - Basic computer knowledge and typing proficiency.

Position & Compensation

A. Freshers - Annual CTC: ₹3.18 LPA - Approx.

Monthly In-Hand

₹18,400 - Monthly

MIV

₹2,000 B.

Experienced - Annual CTC

₹3.30 LPA - Approx.

Monthly In-Hand

₹20,000 - Monthly MIV: ₹2,000

• Key Responsibilities - Handle customer queries through non-voice channels.
• Provide accurate and timely responses through written communication.
• Understand customer concerns and offer appropriate resolutions.
• Maintain quality and productivity standards.
• Follow process guidelines and compliance requirements.
• Ensure a positive customer experience.

Work Schedule & Benefits

• 5 Days Working.
• 2 Rotational Week Offs.
• Rotational Shifts.
• Both-Side Cab Facility / Cab Allowance.
• Monthly MIV: ₹2,000 (as applicable).

Job Location Gurgaon, Haryana

Pay

₹18,400.00 - ₹20,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person