Ecommerce Specialist

About the Role

We are looking for an experienced and responsible E-commerce Specialist to manage daily e-commerce order processing and dispatch operations. The candidate will be responsible for handling orders across multiple e-commerce platforms, ensuring timely order processing, printing shipping labels, coordinating packing activities, and making sure all orders are dispatched within the given timelines.

The ideal candidate must have hands-on experience working with e-commerce marketplaces and a strong understanding of order management and warehouse operations.

Key Responsibilities

E-commerce Order Management

Handle daily orders received from multiple e-commerce platforms, including Amazon, Flipkart, Myntra, Meesho, Shopify, and other marketplaces.

Check and download daily order lists from respective seller panels.

Monitor incoming orders and ensure all orders are processed within the platform's dispatch timelines.

Verify order details, product SKUs, quantities, and shipping information before processing.

Regularly monitor pending, cancelled, and urgent orders.

• Order Processing & DispatchGenerate and print shipping labels, invoices, and packing slips from respective seller dashboards.

Coordinate with warehouse staff for product picking, packing, labelling, and dispatch.

Ensure orders are packed correctly and dispatched without delays.

Monitor daily dispatch targets and ensure no orders miss their scheduled dispatch deadlines.

Coordinate with logistics partners and delivery personnel for timely shipment handovers.

Maintain proper records of dispatched orders and shipment details.

Warehouse Management

Supervise daily warehouse activities and allocate tasks to warehouse staff.

Ensure proper inventory handling, product identification, and SKU management.

Coordinate with the inventory team to check stock availability before order processing.

Identify stock discrepancies and report shortages or mismatches.

Maintain proper organisation and discipline within the warehouse.

Returns & RTO Management

Monitor customer returns, cancellations, and Return-to-Origin (RTO) shipments.

Coordinate with the team for returned product verification and inventory updates.

Maintain records of returned, damaged, and exchanged products.

Reporting & Coordination

Prepare daily order processing and dispatch reports.

Track pending orders, delayed shipments, and dispatch performance.

Coordinate with internal teams to resolve order-related issues.

Ensure smooth communication between warehouse, inventory, logistics, and e-commerce teams.

Required Skills & Qualifications

Minimum 2–4 years of experience in warehouse operations and e-commerce order processing.

Hands-on experience with e-commerce seller dashboards such as

Amazon Seller Central

Flipkart Seller Hub

Myntra Partner Portal

Meesho Supplier Panel

Shopify Admin

Practical knowledge of downloading order reports, processing orders, and generating shipping labels.

Good understanding of order fulfilment, picking, packing, invoicing, and dispatch procedures.

Knowledge of SKU management and basic inventory control.

Basic computer skills, MS Excel, and Google Sheets.

Good coordination, communication, and team-handling skills.

Ability to manage high order volumes and work under dispatch deadlines.

Key Performance Indicators (KPIs)

100% timely processing and dispatch of orders within platform deadlines.

Minimum pending orders and zero avoidable dispatch delays.

Accuracy in order processing, product selection, and shipping labels.

Efficient coordination with warehouse staff and logistics partners.

Proper maintenance of daily order and dispatch records.

Effective management of returns and inventory discrepancies.

Preferred Candidate ProfileCandidates with prior experience in D2C brands, e-commerce companies, or online retail warehouses will be preferred.

Must have independently handled daily order processing on multiple e-commerce platforms.

Should be comfortable working with high-volume orders and tight dispatch timelines.

Must be proactive, responsible, and capable of managing a warehouse team.

Pay

₹17,000.00 - ₹30,000.00 per month

Benefits

Flexible schedule

Paid sick time

Provident Fund

Application Question(s)

How many years of experience in working with E-comm platforms like (Amazon, Myntra, Flipkart, Meesho, etc)?

Work Location

In person