OPERATIONS EXECUTIVE (E-COMMERCE)

JOB DESCRIPTION – OPERATIONS EXECUTIVE (E-COMMERCE )

Position

Operations Executive

Experience

2–4 Years

Salary

₹25,000–₹30,000 per month

Job Type

Full-Time

Joining

Immediate

Job Overview

We are looking for a detail-oriented and proactive Operations Executive to manage day-to-day business and e-commerce operations. The candidate will be responsible for handling marketplace operations, order processing, bulk orders, inventory management, warehouse coordination, dispatch, logistics and distributor coordination.

The ideal candidate should have practical experience in managing multiple e-commerce platforms, handling bulk and distributor orders, coordinating with vendors and ensuring smooth execution of daily operational activities.

Key Responsibilities

E-commerce & Marketplace Management

• Manage day-to-day operations across e-commerce platforms.
• Coordinate with marketplaces such as Amazon, Flipkart, Meesho, Zepto, Blinkit and BigBasket.
• Handle order processing, order tracking and fulfilment.
• Monitor product listings, pricing, stock availability and inventory updates.
• Ensure timely product uploads and listing updates.
• Coordinate with marketplace teams to resolve operational issues.
• Monitor marketplace orders and ensure timely processing and dispatch.
• Maintain marketplace account health and resolve operational discrepancies.

Order Processing & Documentation

• Manage incoming orders and verify order details, quantities and product information.
• Handle regular, bulk and B2B orders.
• Process purchase orders (POs), invoices and related documentation.
• Coordinate bulk order processing, invoicing, packing and dispatch.
• Maintain records of confirmed, pending, cancelled and dispatched orders.
• Ensure accurate order entry and timely order fulfilment.
• Coordinate with internal teams to ensure smooth order execution.

Inventory & Stock Management

• Monitor daily stock availability across marketplaces and warehouses.
• Maintain inventory records and stock trackers.
• Coordinate with warehouse teams for regular stock updates.
• Identify low-stock products and coordinate for replenishment.
• Ensure accurate inventory updates across all platforms.
• Monitor stock movement, inward and outward entries.
• Maintain proper records of damaged, returned and available stock.
• Avoid stock-outs and inventory mismatches across marketplaces.

Warehouse & Dispatch Coordination

• Coordinate with warehouse teams for product picking, packing and labelling.
• Ensure accurate packing and timely dispatch of orders.
• Monitor shipment status and coordinate with logistics partners.
• Follow up on delayed shipments and delivery discrepancies.
• Ensure timely execution of dispatch schedules.
• Coordinate packaging and transportation requirements for bulk orders.
• Ensure proper documentation before dispatch.

Marketplace Operations & Compliance

• Create and manage ASN (Advance Shipment Notifications), wherever required.
• Coordinate marketplace shipment appointments and delivery schedules.
• Handle marketplace returns, cancellations and RTV (Return to Vendor).
• Track pending orders, delayed shipments and delivery-related issues.
• Maintain proper marketplace documentation and operational records.
• Coordinate with marketplace support teams to resolve order and payment-related operational issues.
• Ensure compliance with marketplace operational guidelines.

Distributor, Vendor & Bulk Order Coordination

• Coordinate with distributors, suppliers and vendors regarding regular and bulk orders.
• Handle bulk order enquiries and coordinate with the sales team for order requirements.
• Follow up on bulk order confirmations, pricing, stock availability and delivery timelines.
• Process and maintain distributor-wise purchase orders and order records.
• Coordinate bulk order fulfilment, packaging, transportation and dispatch.
• Ensure timely delivery of bulk orders and resolve order-related issues.
• Maintain regular communication with distributors and vendors.
• Coordinate product availability, pricing and dispatch requirements.
• Track outstanding orders and follow up on pending deliveries.

MIS & Reporting

• Maintain daily marketplace performance reports and MIS.
• Prepare daily order, sales, inventory and dispatch reports.
• Maintain Excel sheets, Google Sheets and operational trackers.
• Track pending orders, returns, cancellations and delivery status.
• Maintain bulk order and distributor-wise sales/order reports.
• Monitor stock movement and order fulfilment records.
• Share daily operational updates and reports with management.

Daily Operations & Problem Solving

• Monitor day-to-day operational activities and ensure smooth workflow.
• Plan and coordinate daily order processing, packing and dispatch activities.
• Identify operational issues and coordinate for quick resolution.
• Maintain proper communication between internal teams, warehouse staff, distributors and external partners.
• Ensure all assigned tasks are completed within deadlines.
• Coordinate with the sales, accounts, warehouse and logistics teams.
• Suggest improvements to increase operational efficiency.
• Take ownership of assigned operational activities and ensure end-to-end execution.

Required Skills & Qualifications

• 2–4 years of experience in E-commerce Operations or Operations Management.
• Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
• Knowledge of Meesho, Zepto, Blinkit and BigBasket operations will be preferred.
• Good understanding of order processing, bulk orders, inventory and warehouse management.
• Knowledge of PO, ASN, RTV, invoicing and dispatch processes.
• Experience in distributor, vendor and B2B order coordination.
• Strong knowledge of MS Excel, Google Sheets and MIS reporting.
• Excellent coordination, communication and follow-up skills.
• Ability to handle multiple tasks independently.
• Strong problem-solving and time-management abilities.

Preferred Qualifications

• Experi