Associate - Learning & Development - IN

Associate - Learning & Development - IN

This role will be responsible for providing learning and development support for enterprise-wide assessments and professional development programs. This role will administer, facilitate, consult, and maintain professional development programs and assessments. In addition, this role will partner heavily with leaders on our Learning & Development team to analyze, design, and develop learning solutions, measure those solutions and track success metrics. This role will consult with our learning team to assess the most appropriate professional development solutions, assessments, and resources to support all associates and leaders in their growth journey.

To be successful, this individual must win as one working across the organization and teams, be client obsessed focusing on providing the most critical knowledge and skills to further our talent pipeline in the organization, and own it by demonstrating strong consulting skills that enable us to analyze, design, develop, implement and evaluate superior learning solutions. This position reports to the Sr. Director, Leadership & Professional Development.

Key Responsibilities and Duties

Develop, coordinate, and oversee assessments used for associate & team growth and development.

Develop a strategy for when assessments are used and for what types of interventions.

Collaborate with a team that can develop and deliver learning solutions in various forms, including but not limited to instructor-led learning, web-based learning, large scale learning programs, and cohort-specific programs.

Consult with lines of business to determine the types of assessments needed to address associate and team gaps.

Manage the intake, coordination, progress, and measurement of solutions delivered

Develop and maintain relationships with external vendors, consultants, and thought leaders to stay informed of industry trends and best practices for self-development and leadership development.

Develop and maintain success criteria, metrics, and dashboards to measure and report on the effectiveness of our assessments.

Seek out and capture feedback frequently and consistently on learning solutions.

Educational Requirements

University (Degree) Preferred

Work Experience

8+ Years Required; 5+ Years Preferred

Physical Requirements

Physical Requirements

Sedentary Work

Career Level

6IC

Role Overview

The Associate will provide foundational support to the Wealth Training Team by assisting with basic reporting, tracking, and operational tasks that enable the team to deliver training content, training programs, and coaching effectively. This entry-level role focuses on learning the administrative and operational processes of training operations, working under close guidance and direct supervision of the Senior Associate, Associate, and other team members.

Key Responsibilities

Reporting Support: Help compile data and populate templates for regular reports on training activities, program participation, coaching delivery, and other team metrics, under guidance from senior team members.

Tracking: Assist in maintaining training schedules, completion status, enrollment data, and coaching engagement logs across the team's programs.

Workday Operations: Support basic Workday-related tasks such as data entry and record updates related to training assignments and learning activities, with guidance as needed.

Operational Support: Provide day-to-day administrative support to the Wealth Training Team, including basic logistics coordination, filing, and document organization.

Cross-Team Coordination: Assist in relaying information between team members responsible for training content, program design, and coaching delivery, as directed by senior staff.

Data Quality

Help check training-related data for completeness and flag discrepancies to senior team members for review.

Qualifications

Developing organizational skills and attention to detail

Basic familiarity with Workday or similar HR/training systems (or willingness to learn)

AI/MyGait Fluency

Basic proficiency with reporting tools (e.g., Excel, PowerPoint)

Ability to support one or two tracking processes with guidance

Clear written and verbal communication skills

Related Skills

Communication, Digital Savviness, Program Measurement, Talent Development

Related Skills

Business Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be