Tele Caller Executive

Job Description – Tele-caller

Organization

Puja IVF Fertility Centre

Department

Tele-calling / Patient Coordination

Job Location

Patna, Bihar

Job Summary

We are looking for an enthusiastic and confident Tele-caller to handle patient inquiries, make outbound calls, and assist in appointment scheduling. The candidate should have good communication skills and the ability to interact professionally with patients.

Key Responsibilities

• Handle inbound and outbound calls from patients.
• Explain hospital services, treatments, and appointment procedures.
• Follow up with patients regarding inquiries and appointments.
• Generate leads and convert inquiries into patient visits.
• Maintain patient calling records and update follow-up details.
• Coordinate with the front office and other departments.
• Ensure professional and courteous communication with patients.
• Maintain confidentiality of patient information.

Required Skills \& Qualifications

• Minimum 1 year of experience in tele-calling or customer handling.
• Good verbal communication skills in Hindi and basic English.
• Basic computer knowledge and data entry skills.
• Strong convincing and follow-up skills.
• Ability to handle patient queries politely and efficiently.

Preferred Experience

• Preference will be given to candidates having prior experience in the healthcare, hospital, IVF, or fertility industry.
• Candidates with experience in patient coordination and hospital tele-calling will be preferred.

Pay

₹12,000.00 - ₹16,000.00 per month

Work Location

In person