Customer Relationship Manager

Job Description

Reporting to the Clinic Manager overseeing the clinic, the CRE leads and inspires staff while managing the business, day-to-day operations, and supporting patient care functions. Responsible for administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, policy development and deployment. Responsibilities:  To take the responsibility of the complete sales of the clinic such as clinic therapies, service standards.  To be responsible for counseling the visitors about therapies, laser treatments, hair transplant or other treatments as per need or as suggested by doctors. He/ she should have knowledge of skin and lasers, common therapies like peels, facials, lasers (Laser hair reduction, tattoo removal) & hair transplant.  Design and implement business strategies to help the clinic meet organizational goals Customer Relationship Executive – AK Clinics updated as on 14.01.2023  Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet their professional goals  Ensure that all policies and procedures function in accordance with the laws.  Will be responsible to handle outbound and inbound calls from the prospects and convert them into confirmed patients who will visit the clinic.  Follow up to ensure that appropriate actions were taken on patients' requests.  Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Qualifications & skills required:  3+ year’s prior experience in the sales . Preference will be given to candidates with experience in managing a skin/ hair clinic.  3+ years of proven success in leadership roles with excellent written and verbal communication skills  Analytical thinking skills and the ability to exercise sound judgment when making decisions  Must be patient service oriented & extremely organized and detail-oriented

Contact-Jyoti HR-7087020453

Pay

₹30,000.00 - ₹38,000.00 per month

Work Location

In person