Customer Support Associate

Job Description – Customer Support Associate (Real Estate) Department: Sales & Customer Support Designation: Customer Support Associate Industry: Real Estate / Affordable Housing Job Type: Full-Time Job Overview We are looking for enthusiastic and customer-oriented Customer Support Associates to handle inbound property enquiries and outbound calls to prospective customers. The primary responsibility will be to understand customer requirements, provide basic project information, follow up with interested leads and coordinate site visits with the sales team. Key Responsibilities 1. Inbound Calling & Customer Support - Handle incoming calls from customers enquiring about residential properties. - Understand customer requirements, budget, preferred location and property preferences. - Share basic information about projects, pricing, unit configurations and available facilities. - Resolve basic customer queries and ensure a positive customer experience. 2. Outbound Calling & Lead Follow-ups - Make outbound calls to leads generated through digital marketing campaigns and other sources. - Contact prospective customers and understand their interest in purchasing a property. - Follow up with interested customers through calls and WhatsApp. - Maintain regular communication with prospective buyers to improve lead engagement. 3. Site Visit Coordination - Identify interested and qualified customers for property visits. - Explain the benefits of visiting the project site. - Schedule and confirm site visits as per customer availability. - Coordinate with the field sales team to ensure smooth site visit arrangements. - Send location details, appointment confirmations and reminders to customers. - Follow up with customers after their scheduled site visits. 4. CRM & Reporting - Maintain accurate lead details and call records in the CRM. - Update lead status, customer requirements and follow-up dates. - Maintain daily records of calls made, connected leads, interested customers and site visits scheduled. - Ensure timely follow-ups and avoid missing any assigned leads. Candidate Requirements - Graduate / Undergraduate candidates can apply. - 0–2 years of experience in telecalling, customer support or real estate preferred. - Good communication skills in Hindi; basic English communication preferred. - Comfortable handling inbound and outbound calls. - Basic knowledge of MS Excel, CRM and WhatsApp. - Positive attitude, patience and good convincing skills. - Ability to coordinate with customers and sales teams. Key Performance Indicators (KPIs) - Number of inbound and outbound calls handled. - Lead contact and connection ratio. - Number of interested and qualified leads generated. - Number of site visits scheduled and confirmed. - Actual site visit completion ratio. - Follow-up efficiency and CRM data accuracy. Desired Skills - Customer handling - Telecalling and lead management - Follow-up and appointment scheduling - Communication and coordination - Basic sales and convincing skills The primary objective of this role is to convert property enquiries into qualified prospects and successfully scheduled site visits.

Pay

₹10,000.00 - ₹20,000.00 per month

Work Location

In person