Telecalling Executive – Lead Qualification & Walk-in Conversion

Telecalling Executive – Lead Qualification & Walk-in Conversion

Company

Awdiz Institute

Industry

Training & Placement

Department

Sales & Business Development

Job Type

Full-Time

Location

Bandra West, Mumbai

Experience

0–3 Years

Salary

₹2,00,000 – ₹3,00,000 Per Annum

About Awdiz Institute

Awdiz Institute is a Training & Placement Institute focused on helping graduates build successful careers in the IT industry.

With 12+ years of legacy, 8,000+ career transformations and 100+ hiring partners, we help aspiring professionals develop industry-relevant skills and explore employment opportunities in the IT sector.

We offer career-oriented courses across Full Stack Development, Data Science & Analytics, Cyber Security, Cloud Computing, Networking and IT Infrastructure, with a strong focus on mentor-led training, practical learning and placement support.

Job Overview

We are looking for a highly energetic, aggressive and target-oriented Telecalling Executive who is comfortable handling high-volume outbound calling and converting raw databases and digitally generated leads into qualified walk-in prospects.

The individual will be responsible for connecting with prospective students, understanding their educational backgrounds and career aspirations, generating interest in relevant IT courses and convincing them to visit our training centres at Bandra or Vashi.

The primary objective of this role is to generate maximum qualified walk-ins and ensure that confirmed candidates actually visit the centre.

This is a calling-intensive, performance-driven role that requires excellent communication, persuasion, follow-up and objection-handling skills.

Key Responsibilities

High-Volume Outbound Calling

Make 200+ outbound calls every working day across raw databases and digitally generated leads.

Maintain a minimum of 100 successful connects per day.

Maintain 5–6 hours of productive daily talk time.

Initiate conversations with prospective students through cold calling.

Follow up consistently with prospects who show interest but have not yet committed to visiting the centre.

Maintain high calling productivity and ensure effective utilisation of working hours.

Level 1 Lead Qualification

Understand the prospect's highest educational qualification and graduation year.

Identify whether the candidate belongs to an IT or Non-IT background.

Capture relevant information such as city, work experience, current employment status and career aspirations.

Understand the candidate's interest in entering or transitioning into the IT industry.

Identify the candidate's preferred course or career domain.

Evaluate the prospect's seriousness, interest level and willingness to explore IT career opportunities.

Maintain accurate and complete lead information in the CRM.

Course Awareness & Interest Generation

Introduce Awdiz Institute and its career-oriented IT courses to prospective students.

Generate interest in relevant courses based on the candidate's educational background and career aspirations.

Explain the benefits of mentor-led training, practical learning, industry-relevant skills and placement support.

Create awareness about career opportunities across Full Stack Development, Data Science & Analytics, Cyber Security, Cloud Computing, Networking and IT Infrastructure.

Handle basic objections related to course relevance, fees, location, duration and career opportunities.

Build enough interest and confidence to encourage prospects to take the next step.

Walk-in Generation & Conversion

Make walk-in generation the primary objective of every qualified conversation.

Convince interested candidates to visit the nearest Awdiz Institute centre at Bandra or Vashi.

Communicate the benefits of an in-person counselling session and detailed course discussion.

Secure confirmed walk-in appointments with a specific date and preferred time.

Understand the candidate's availability and address any concerns preventing them from visiting the centre.

Coordinate with the counselling team to ensure a smooth handover of qualified walk-in prospects.

Walk-in Confirmation & Pre-Visit Follow-ups

Take complete ownership of confirmed walk-in appointments.

Conduct reminder calls and WhatsApp follow-ups before the scheduled visit.

Reconfirm the candidate's availability, preferred time and willingness to visit.

Share the centre location and relevant visit details wherever required.

Follow up with candidates who do not respond to initial reminders.

Identify potential drop-offs and proactively address concerns that may prevent the candidate from visiting.

Coordinate with the counselling team regarding upcoming confirmed visits.

Track confirmed walk-ins against actual centre visits.

In case of a no-show, immediately reconnect with the candidate, understand the reason and attempt to reschedule the visit.

Important: The responsibility does not end when a candidate agrees to visit. The executive is accountable for consistent follow-ups and maximising actual walk-in attendance.

Lead Management & CRM Updates

Maintain accurate call records and lead details in the assigned CRM.

Update lead status after every interaction.

Categorise leads into Interested, Not Interested, Follow-up Required, Not Connected and Walk-in Confirmed, as applicable.

Record reasons for rejection and common objections.

Maintain a structured follow-up pipeline to minimise lead leakage.

Ensure that no qualified or interested lead is left unattended.

Maintain proper records of confirmed, attended, rescheduled and missed walk-ins.

Daily Performance Expectations

This role comes with clearly defined daily productivity expectations.

Performance Parameter Daily Target

Outbound Dials 200+

Successful Connects 100+

Productive Talk Time 5–6 Hours

Lead Qualification Consistent daily activity

Walk-in Appointments Target-driven

Pre-Visit Follow-ups 100% of confirmed appointments

CRM Updates 100% of interactions

Key Performance Indicators (KPIs)

Performance will be evaluated based on both call