Operations Executive (Helpdesk & Administration)

Location

Noida

Experience

2–3 Years

We are seeking a proactive and highly organized Operations Executive to manage our real-time IT helpdesk ticketing queue and handle daily company administration, ensuring optimal workflow routing and process efficiency.

Key Responsibilities

Helpdesk Triage: Own and monitor the incoming helpdesk inbox analyze, tag, and route client support tickets within a strict 15-minute turnaround time.

Level-1 Support: Resolve non-technical Level-1 tickets independently (e.g., password resets, access token updates, basic account configurations).

Workflow Hand-off

Package and escalate valid technical bugs cleanly to the Project Manager and rotating developer sprint cycles.

Administration & Coordination: Handle office administration, track daily team timesheets, asset inventory management, manage vendor coordination, and schedule client Microsoft Teams review calls.

Key Skills

Exceptional professional written and verbal English communication skills.

Strong logical prioritization capabilities under high ticket volumes.

High proficiency in Google Workspace (Google Sheets, Docs, and Forms).

Prior experience with software project tracking tools (JIRA, ClickUp, or similar) is a plus.

Complete alignment with our Monday-to-Saturday healthcare support cadence.

Join our collaborative team and advance your career in tech operations.

Apply now to hr@dreamsol.biz or DM us for more details.