Job Title: Telecaller – Study Abroad Consultancy

Company

The Arch International

Location

Indore, Madhya Pradesh

Job Type

Full-time

Experience

0–2 years

Work Mode

Work from Office

About The Arch International

The Arch International is an education consultancy based in Indore, helping students achieve their goal of studying abroad. We assist students throughout their journey, from understanding their options and selecting suitable universities and courses to applications, documentation and visa support.

We are growing our team and looking for an energetic and target-oriented Telecaller to join us.

About the Role

As a Telecaller, you will be responsible for contacting prospective students, understanding their study-abroad requirements, qualifying leads and booking counselling appointments with our counsellors.

You will be working with leads generated through our marketing campaigns as well as existing enquiries.

Key Responsibilities

Make outbound calls to prospective students

Respond quickly to new leads and enquiries

Understand the student's academic background, preferred country, course and intake

Qualify leads based on their requirements and eligibility

Explain The Arch International's services clearly

Answer basic questions about studying abroad

Follow up regularly with interested students

Schedule counselling appointments with our counsellors

Maintain accurate lead information and call notes in our CRM/system

Track follow-ups and ensure no potential student is missed

Coordinate with counsellors and the admissions team

Maintain daily call and follow-up records

Work towards daily, weekly and monthly targets

What We Are Looking For

Excellent communication skills

Confident and professional telephone manner

Good Hindi and English communication skills

Ability to build rapport with students

Strong follow-up skills

Positive and energetic attitude

Target-oriented and motivated

Good listening and questioning skills

Basic computer knowledge

Ability to work under targets and deadlines

Previous experience in telecalling, sales or education consultancy is an advantage

Key Performance Indicators

Your performance will be measured by

Number of calls made

Lead contact rate

Qualified leads

Counselling appointments booked

Follow-up completion

Lead-to-counselling conversion

Overall lead conversion

We are looking for someone who doesn't simply make calls, but can turn enquiries into genuine counselling opportunities.

Why Join The Arch?

Work in a growing study-abroad company

Learn about international education and global universities

Performance-based growth opportunities

Supportive and energetic working environment

Opportunity to develop a career in sales and international education

Opportunity to grow with the company

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

Internet reimbursement

Ability to commute/relocate

Indore, Madhya Pradesh (Indore): Reliably commute or planning to relocate before starting work (Required)

Experience

Sales

1 year (Required)

Work Location

In person